Canon U.S.A. Earns BenchmarkPortal’s Center of Excellence Certification for Fourth Straight Year

  Canon U.S.A. Earns BenchmarkPortal’s Center of Excellence Certification for
  Fourth Straight Year

Business Wire

LAKE SUCCESS, N.Y. -- December 03, 2012

Canon U.S.A., Inc., a leader in digital imaging solutions, today announced
that for the fourth year in a row it has earned the Center of Excellence
certification by BenchmarkPortal, placing its customer service call center in
the top 10 percent as surveyed for efficiency and effectiveness.

“Earning this award for the fourth straight year validates our commitment to
matching Canon’s innovative products and services with a high level of
technical support which our customers deserve,” said James Sharp, senior vice
president and general manager, Systems and Technical Support, Business Imaging
Solutions Group, Canon U.S.A. “I am particularly proud of our team members who
strive to build stronger relationships with customers every day.”

The Systems and Technical Support Division, Canon U.S.A.’s 100-percent
U.S.-based call center, provides service and support to the Company’s vast
network of direct and non-direct sales channels covering a wide range of
products and solutions, including the Company’s imageRUNNER ADVANCE,
imagePROGRAF, imageCLASS and imagePRESS product lines.

“Canon's customer service call center continues to demonstrate excellent
performance on both cost-related and quality-related metrics which are among
the best in the industry,” said Bruce Belfiore, CEO of BenchmarkPortal and
senior research executive at the Center for Customer-Driven Quality that was
founded at Purdue University. “It certainly deserves to achieve our Center of
Excellence certification.”

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry providing benchmarking, certification, training, consulting and
industry reports. The BenchmarkPortal team of professionals has gained
international recognition for its expertise and an innovative approach to best
practices for the contact center industry and hosts the world's largest
database of contact center metrics. For more information on BenchmarkPortal

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business,
and industrial digital imaging solutions. With approximately $45.6 billion in
global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall
in U.S. patents registered in 2011† and is one of Fortune Magazine's World’s
Most Admired Companies in 2012. In 2012, Canon U.S.A. has received the Readers’ Choice Award for Service and Reliability in the digital
camera and printer categories for the ninth consecutive year, and for
camcorders for the past two years. Canon U.S.A. is committed to the highest
level of customer satisfaction and loyalty, providing 100 percent U.S.-based
consumer service and support for all of the products it distributes. Canon
U.S.A. is dedicated to its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon U.S.A., sign up
for the Company's RSS news feed by visiting

†Based on weekly patent counts issued by United States Patent and Trademark

All referenced product names, and other marks, are trademarks of their
respective owners.


Canon U.S.A. Website:
For customer information:
Canon U.S.A., Inc.
Michael Maloney, 516-328-4613
Daniel Lorenzo, 516-328-5184
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