TM Forum Releases New Guides and API for Enterprise-Grade Digital Service Management in Multi-Cloud Environments

  TM Forum Releases New Guides and API for Enterprise-Grade Digital Service
  Management in Multi-Cloud Environments

Multi-Cloud Service Management Packs are the first in a new series of business
 and developer guides and practical tools for effective end-to-end management
                   of enterprise-grade multi-cloud services

TM Forum Management World Americas 2012

Business Wire

MORRISTOWN, N.J. -- November 29, 2012

The next wave of the digital revolution is transforming the enterprise,
enabling sophisticated digital services such as eHealth and Smart City, and
significantly changing the IT landscape. However, delivering these services at
the enterprise-grade level is a serious challenge for providers due to the
lack of end-to-end visibility and accountability in multi-cloud, multi-partner
environments. To help providers meet these challenges, today TM Forum unveiled
the first two in a series of Multi-Cloud Service Management Packs that focus
on the key challenge of managing multi-cloud services by providing blueprints
and step-by-step guides based on TM Forum’s best practices and standards.

TM Forum’s new Multi-Cloud Service Management Packs address business and
software development challenges. They tackle the comprehensive creation,
implementation and monetization of service level agreements (SLAs), as well as
provide a guide to managing partnerships through the lifecycle. They also
solve a number of challenges for providers, including: how to select,
structure and measure effective partnerships for digital services; how to
design and structure effective SLAs for cloud-based, enterprise-grade, complex
digital services; and how to gain clear visibility of management information
in a multi-cloud environment to ensure SLA monitoring and adherence in a
variety of contexts.

“Multi-cloud service management is a key challenge for any provider seeking to
deliver enterprise-grade digital services,” said Pascal Viginier, Group Chief
Information Officer, France Telecom-Orange which contributed to the
development of the packs. “These packs build on TM Forum’s proven expertise in
this area, providing a solid foundation for best practices in both the
business and technical aspects of this challenge.”

In addition, the Multi-Cloud Service Management Packs focus on how digital
service providers and enterprise customers can both gain visibility into and
automatically manage SLA adherence when the service is delivered by a number
of software as a service (SaaS) products, cloud platforms and/or
machine-to-machine (M2M) services.

“Delivering great enterprise-class digital user experiences given multiple
services, clouds, networks and devices is a real challenge,” said Eric Troup,
World Wide Communications and Media Industries Chief Technology Officer,
Microsoft. “With the release of these Multi-Cloud Service Management Packs the
TM Forum begins to address some of these challenges, including how to achieve
great operations experiences, as well as associated guidance and best
practices for service developers.”

“Today’s digital services providers must truly understand and address the
concerns of their enterprise customers in order to capture market share. To do
so, they require partners to deliver enterprise-grade services and effectively
manage those services end-to-end across a multi-cloud environment,” said Nik
Willetts, Chief Strategy Officer, TM Forum. “Our Multi-Cloud Service
Management Packs are the direct result of extensive member collaboration, and
an essential step forward for TM Forum’s mission to enable an open, vibrant
digital economy.”

The contents of the Multi-Cloud Service Management Packs are based on
collaborative work by TM Forum members, including: Alcatel-Lucent, AT&T, CA
Technologies, France Telecom-Orange, Huawei, Microsoft Corp., NetCracker
Technology, Oracle, Progress, PT SAPO, Syntologica and Tech Mahindra. In
addition, AT&T, BaseN, Ericsson, IBM, Microsoft and PT SAPO developed some of
the packs’ components as part of TM Forum’s Catalyst program.

The new packs feature a set of overview documents plus a business pack and
developer pack. The contents can be used standalone or in combination with
each other. In addition, the developer pack includes a groundbreaking Simple
Management API which introduces a common set of interface patterns for
exchanging management information across multiple partners as well as
providing a developer environment that can be used to add the Simple
Management API to any service. Specifically, the packs include:

Multi-Cloud Service Management Pack Overview Documents

  *Introduction – an overview of the challenges of managing services in a
    multi-cloud environment and TM Forum’s approach to meet these challenges
  *Business Guide – a business-oriented guide to the end-to-end management of
    multi-cloud and M2M environments
  *Technical Guide – an introductory guide to TM Forum’s Simple Management
    API and how it can be used to create end-to-end management visibility in a
    multi-cloud environment

Business Pack

  *SLA Business Blueprint – a step-by-step guide to creating effective,
    measurable, end-to-end SLAs for enterprise-grade digital services
  *Partnership Management Guide – a practical guide to developing and
    sustaining successful managed service partnerships in the digital economy

Developer Pack

  *Simple Management API Developer Primer – a developer-focused guide for
    easy, fast implementation of the Simple Management API with any service
  *Simple Management API Developer Ecosystem – a developer ecosystem
    including a sandbox environment for implementing the Simple Management API

Part of TM Forum’s new Digital Services Initiative which focuses on overcoming
the challenges of managing complex digital services, these packs will be fully
available to all TM Forum members as part of Frameworx 12.5 on Dec. 4 at
Management World Americas, held Dec. 3-6, 2012, at the Rosen Shingle Creek in
Orlando, Fla. As part of Management World Americas, TM Forum is featuring the
following three demonstrations on its Multi-Cloud Management Program in the
Forumville area of the expo:

  *Microsoft, in partnership with Deltatre and iLink Systems, is
    demonstrating how the Simple Management API can be used to manage a
    complex, multi-partner content delivery environment.
  *PT SAPO is showcasing how the Simple Management API can enable monitoring
    and reporting for Portugal Telecom’s MEO IPTV services.
  *Syntologica and Concordus are demonstrating a commercially available
    implementation of the Simple Management API used by agent Datatel to
    manage business services when aggregating communications and cloud
    services from multiple partners.

Register now for Management World Americas to receive maximum savings.

About TM Forum:

TM Forum is a global, non-profit industry association focused on enabling
service provider agility and innovation.As an established thought-leader in
service creation, management and delivery, the Forum serves as a unifying
force across industries, enabling more than 900 member companies to solve
critical business issues through access to a wealth of knowledge, intellectual
capital and standards.

The Forum provides a unique, fair and safe environment for the entire
value-chain to collaborate and overcome the barriers to a vibrant, open
digital economy, helping member companies of all sizes gain a competitive edge
by enabling efficiency and agility in their IT and operations. For more
information about TM Forum, visit


Global TM Forum Media Contact
Elizabeth Coyne, PR Director
+1 973 641 3247
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