Chevrolet Volt Tops Consumer Reports' Owner-Satisfaction Survey For Second
YONKERS, N.Y., Nov. 29, 2012
Top-ranked cars feature great fuel economy, a fun driving experience and
YONKERS, N.Y., Nov. 29, 2012 /PRNewswire-USNewswire/ --Would you get the same
vehicle if you had to do it all over again? That's the single, revealing
question the Consumer Reports National Research Center asked subscribers in
its annual Owner-Satisfaction survey—and the answer for Chevrolet Volt owners
was a resounding "yes."
Ninety-two percent of respondents who own the Volt said they would definitely
buy it again, earning the car the distinction of being the top-scoring model
in the Consumer Reports survey for the second year in a row.
"The Volt's two-year reign at the top of our satisfaction survey points to the
continuing trend of owners' enthusiasm for cars that are fuel-efficient cars,
especially as we see more and more hybrid and electric models hitting the
market," said Consumer Reports' Auto Editor Rik Paul. "The combination of
sporty handling and strong engine performance also goes a long way in building
loyalty and generating excitement among owners."
The full report on Consumer Reports' owner satisfaction survey findings is
available at www.ConsumerReports.org and in the January issue of Consumer
In addition to the Volt, other fuel-efficient models that scored among the
best were the Toyota Camry Hybrid, Prius, and Prius C, and Nissan Leaf.
The Chevrolet Corvette, Porsche 911, the V8 Dodge Challenger and Ford Mustang
topped the sporty car category while the Audi A7, Lexus GS and Audi A6 were
the leading luxury cars.
On the other end of the spectrum, the redesigned subcompact Nissan Versa Sedan
came in with the lowest score in the survey, with fewer than half of its
owners saying they would definitely buy it again. Other low scorers include
the V6 versions of the Chevrolet Silverado and GMC Sierra pickups, and the
Nissan Armada, Suzuki SX4, and Mitsubishi Outlander SUVs.
One of the features that didn't seem to have a strong effect on owner
satisfaction was brand nationality. The 44 top-rated models include 16
American, 14 Asian and 14 European vehicles.
While owner satisfaction can be a helpful indicator when choosing a vehicle,
Consumer Reports also advises consulting its road-test results and
reliability-survey data before buying. One car that meets all three criteria
is the 38-mpg Toyota Camry Hybrid, which CR suggests is the best pick for
those who want an all-around sedan with excellent fuel economy.
Consumer Reports received responses on almost 350,000 vehicles and more than
240 models, spanning the 2010 through 2013 model years. The survey is based on
the results from Consumer Reports Annual Auto Survey, conducted by the
Consumer Reports National Research Center.
Scores are based on the percentage of respondents who answered "definitely
yes" to the following question: "Considering all factors (price, performance,
reliability, comfort, enjoyment, etc.), would you get this car if you had it
to do all over again?"
Consumer Reports is the world's largest independent product-testing
organization. Using its more than 50 labs, auto test center, and survey
research center, the nonprofit rates thousands of products and services
annually. Founded in 1936, Consumer Reports has over 8 million subscribers to
its magazine, website and other publications. Its advocacy division,
Consumers Union, works for health reform, product safety, financial reform,
and other consumer issues in Washington, D.C., the states, and in the
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SOURCE Consumer Reports
Contact: C. Matt Fields, Consumer Reports, +1-914-378-2454,
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