Potomac Edison Offers Customers Payment Plan Options to Ease Impact of Hurricane Sandy

    Potomac Edison Offers Customers Payment Plan Options to Ease Impact of
                               Hurricane Sandy

PR Newswire

WILLIAMSPORT, Md., Nov. 29, 2012

WILLIAMSPORT, Md., Nov. 29, 2012 /PRNewswire/ -- Potomac Edison is revising
its payment plan options for Maryland customers who may need help paying their
electric bills in the aftermath of Hurricane Sandy.

The changes make the payment plans more flexible than the current installment
plan arrangements. The revised plans will remain in place through March 15,
2013.

"Hurricane Sandy was a devastating storm and continues to be a financial
hardship for many of our customers," said Ronald I. Green, vice president,
Customer Service, FirstEnergy. "Whether it be lengthening the payback period
or reducing the down payment amount, our goal is to tailor the payment plan
options to better assist customers in the hardest-hit areas."

Among other changes, the new payment plan arrangements for Maryland customers
of Potomac Edison include the following:

  oCustomers are only required to pay 25 percent of the total past-due
    balance rather than the current 50 percent. These guidelines apply to
    customers who have received termination notices as well as those who have
    established new payment agreements with Potomac Edison due to loss of
    income, serious injury or other special conditions.
  oCustomers may opt for a three-month payback period or receive an extended
    due date with approval from the utility.

For Potomac Edison customers who might need a few additional days to pay their
bill, a "promise to pay" extension of up to 10 days beyond the due date
printed on their bill statement can be granted by calling the company's
customer service number at 1-800-686-0011. To take advantage of this option,
a customer must have made a payment within the past three months and must not
have broken a previous promise to pay within the past three months.

Some customers who lost electric service due to Hurricane Sandy are receiving
estimated bills. Customers with questions about their bills are encouraged to
call 1-800-686-0011. Or, submit a meter reading online:
www.firstenergycorp.com/content/customer/help/billingpayments/about_your_bill.html

FirstEnergy (NYSE: FE) is a diversified energy company dedicated to safety,
reliability and operational excellence. Its 10 electric distribution
companies form one of the nation's largest investor-owned electric systems,
serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and
West Virginia. Its generation subsidiaries control more than 20,000 megawatts
of capacity from a diversified mix of scrubbed coal, non-emitting nuclear,
natural gas, hydro, pumped-storage hydro and other renewables. Follow
FirstEnergy on Twitter @FirstEnergyCorp.

www.firstenergycorp.com

SOURCE FirstEnergy Corp.

Website: http://www.firstenergycorp.com
Contact: Todd Meyers, 888-233-3583
 
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