Southwest Airlines Announces Reservations Consolidation Into New Atlanta Call
AirTran Call Centers in Savannah and Carrollton, GA to Close in July 2013,
Combining Jobs in Atlanta Call Center
DALLAS, Nov. 28, 2012
DALLAS, Nov. 28, 2012 /PRNewswire/ --Southwest Airlines (NYSE: LUV) today
announced that the airline is consolidating operations from three AirTran
Reservations Call Centers into a single call center in Atlanta. The new
Atlanta Customer Support & Services (CS&S) Call Center will become the seventh
Southwest Airlines Call Center and will be located in the AirTran Corporate
Center (ACC) in College Park. The expansion in the new Atlanta Call Center
will be Southwest's first center in the Eastern Time Zone and joins Southwest
CS&S Centers in Albuquerque, Chicago, Houston, Oklahoma City, Phoenix, and San
Antonio. The Atlanta Call Center at the ACC will open in early May 2013;
following that time, the airline will close the Carrollton and Savannah Call
Centers on July 31, 2013. The airline is offering every Employee in both the
Savannah and Carrollton Centers a job opportunity.
Initially, the new Atlanta Call Center will handle all AirTran Airways calls,
and then will transition to handle Southwest Customer calls in the future.
The new Atlanta Call Center opens in May and will have more than 300 desks to
handle inbound calls.
"The decision to consolidate these three centers is one more step toward the
integration of Southwest and AirTran. Our new Atlanta Call Center honors
AirTran's history while casting a future vision for call center operations at
Southwest," said Southwest Airlines Vice President Customer Support and
Services Jack Smith. "Our Customer Support and Services Employees are an
important touch point for our Customers, and we look forward to continuing
this dedication to Customer Service in our expanded Atlanta Call Center as
well as our other six Southwest Airlines CS&S Centers."
ABOUT SOUTHWEST AIRLINES CO.
In its 42^nd year of service, Dallas-based Southwest Airlines (NYSE: LUV)
continues to differentiate itself from other carriers with exemplary Customer
Service delivered by nearly 46,000 Employees to more than 100 million
Customers annually. Southwest is the nation's largest carrier in terms of
originating passengers boarded, and including wholly-owned subsidiary, AirTran
Airways, operates the largest fleet of Boeing aircraft in the world to serve
97 destinations in 41 states, the District of Columbia, the Commonwealth of
Puerto Rico, and six near-international countries. Southwest is one of the
most honored airlines in the world, known for its commitment to the triple
bottom line of Performance, People and Planet. To read about how Southwest is
doing its part to be a good corporate citizen, visit southwest.com/citizenship
to read the Southwest Airlines One Report™.
From its first flights on June 18, 1971, Southwest Airlines launched an era of
unprecedented affordability in air travel quantified by the U.S. Department of
Transportation as "The Southwest Effect," a lowering of fares and increase in
passenger traffic wherever the carrier serves. On every flight, Southwest
offers Customers the first two pieces of checked luggage (weight and size
limitations apply) and all ticket changes without additional fees. Southwest's
all Boeing fleet consistently offers leather seating and the comfort of
full-size cabins, many of which are equipped with satellite-based WiFi
connectivity and a new, eco-friendly cabin interior. With 39 consecutive
years of profitability, the People of Southwest operate more than 3,100
flights a day and serve communities around 78 airports in Southwest's network
of domestic destinations. Southwest Airlines' frequent flights and low fares
are available only at southwest.com.
AirTran Airways, a wholly-owned subsidiary of Southwest Airlines Co., offers
coast-to-coast and near-international service with close to 600 flights a day
to 54 destinations. The carrier's high-quality product includes assigned
seating and Business Class. As Southwest continues to integrate AirTran's
People, places, and planes into Southwest Airlines, Customers of both carriers
may book flights at airtran.com and exchange earned loyalty points between
both AirTran's A+ Rewards® and Southwest's Rapid Rewards® for reward travel on
SOURCE Southwest Airlines
Contact: Southwest Airlines, +1-214-792-4847
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