New Citrix Remote Support and Desktop Apps for Latest Samsung Android
Devices Provide BYOD Options
Citrix GoToAssist Now Delivers Full Remote Control Support for Samsung Android
Devices; Citrix GoToMyPC Optimized for the Samsung GALAXY Note II
SANTA CLARA, Calif. -- November 28, 2012
Citrixannounced today additions to its market-leading GoToMyPC remote access
and GoToAssist remote support portfolio with apps designed for Samsung’s new
generation of Android mobile devices aimed at improving user productivity.
Recommended as an “S Suggest” App by Samsung, the new GoToMyPC app is
optimized to work with the Samsung GALAXY Note II with S Pen for easy and
secure access to any computer on the go. With the new GoToAssist app,
GoToAssist Corporate customers can now provide full remote control support for
Samsung Android mobile devices. For existing users of GoToMyPC and GoToAssist
Corporate, the mobile apps are now available free on Google Play.
In a world of consumerization and choice, today’s mobile workforce is looking
for easier ways to work the way it wants – with anyone, from any location, on
any device. Citrix provides new mobile device support solutions, allowing
organizations the ability to service and support their mobile workforce.
Citrix solutions help organizations ensure they have the control and security
they need while providing mobile users access to data, apps and devices. At
its Synergy Barcelona conference last month, Citrix unveiled the next phase of
its strategy to enable the mobile enterprise with new services that respond to
the consumer-inspired mobile workstyles trend. The new remote support and
remote access apps for Samsung Android devices are one more way Citrix is
delivering on its strategic vision.
“We’re making it easier for companies of all sizes to seamlessly transition to
more mobile workstyles and support the broad area of devices consumers choose
to do their work. Our new mobile apps for Samsung Android devices are a strong
example of our approach to deliver an exceptional user experience across any
combination of data, apps and devices.Our focus on delivering secure,
reliable and easy-to-use services remains key for our customers and their end
users,” said Brett Caine, SVP and GM of the Online Services Division of
GoToAssist Corporate app for Samsung Android mobile devices
Previously, due to OS security restrictions, support organizations were unable
to remotely control or view the screen of Android devices, limiting their
breadth of support capabilities. The Citrix relationship with Samsung enables
full support of Samsung Android mobile devices running OS versions 2.3.x,
4.0.x and 4.1.x. Now, with the newGoToAssist Corporate app,support centers
and help desks can provide quick and easy assistance for Samsung Android
mobile devices and meet the growing demand for mobile support.
Support reps are now able to request system diagnostics, chat or take control
of the device to change settings, set up email or perform other
troubleshooting tasks to resolve technical issues. All the while, support reps
are able to see the user’s phone screen in real time on the rep’s computer
screen, making support much quicker and easier. Support organizations can now
expand their service offerings by providing instant assistance to mobile users
to ensure that one of the most critical and indispensable business tools —
mobile devices — are kept up and running 24/7.
Recently awarded the TMC Cloud Computing Excellence Award, GoToAssist
Corporate continues to be the remote support technology of choice for users
worldwide. Targeted to multi-agent support organizations, GoToAssist Corporate
provides comprehensive and secure remote support with instant online access to
a live representative for faster resolution of complex issues and increased
GoToMyPC is optimized for Samsung GALAXY Note II
The ability to remotely access your Mac or PC on your phone is an essential
app for today’s mobile professional. GoToMyPC enables easy, secure access to
your programs, files, or networks from any computer browser, Android or iOS
smartphone or tablet or Kindle Fire devices. Now anyone with the Samsung
GALAXY Note II can use the GoToMyPC app optimized for Samsung’s new S Pen
functionality with greater ease of use and more precise navigation and input
With the GALAXY Note II, GoToMyPC senses when the user chooses the S Pen
instead of finger touch and instantly changes modes so users are able to work
faster by dragging and selecting text, hovering and clicking on links, moving
content around via cut, paste, drag and drop and navigating windows. You can
even handwrite with the S Pen and have the text converted to your computer’s
“As a leading provider of mobile access, support and collaboration solutions
for the mobile workforce, Citrix shares our commitment to transforming the way
consumers interact, connect and create on their mobile devices. We’re excited
to provide our customers quick and easy access to market-leading apps like
GoToAssist and GoToMyPC right from their Samsung Android devices,” said Vice
President Jae Shin, B2B Alliance Group Leader of Mobile Communications
Division, Samsung Electronics.
The Citrix Family of Android Apps Helps Samsung Users Work Anywhere
In addition to Android apps for GoToAssist and GoToMyPC, Citrix offers a full
family of Android apps for these products:
*Citrix GoToMeeting – for integrated video, web and audio conferencing
that makes online collaboration simple, natural and easy.
*Citrix GoToWebinar – for easy, do-it-yourself, cost-effective webinars
for up to 1,000 attendees.
*Citrix Podio – for social team collaboration that makes it easy for
people to manage projects and get real work done.
*Citrix ShareFile – for easy and secure file access, content sharing and
collaboration from any device.
*Citrix Receiver – for easy access to applications, documents and virtual
desktops from any device, anywhere.
*Blog: Samsung Selects GoToMyPC as a Highlighted App for the Galaxy Note II
*Blog: GoToAssist Corporate App Now Available for Samsung Apps
*Announcement: GoToMyPC Offers Total Mobility with App for Kindle Fire and
*Announcement: Citrix GoToAssist Delivers “One-Stop Shop” for IT Support
*Announcement: Citrix Provides New Support Capabilities for Mobile and
Social Workstyles with its Award-Winning GoToAssist
Follow Us Online
*www.citrix.com and www.citrixonline.com
*Twitter: @Citrix, @CitrixOnline, @GoToAssist, @GoToMyPC, @GoToMeeting,
@GoToWebinar, @Podio, @ShareFile
*Citrix on Facebook, GoToAssist on Facebook, GoToMyPC on Facebook,
GoToMeeting on Facebook, GoToWebinar on Facebook, ShareFile on Facebook
*Workshifting blog: www.workshifting.com
Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people
collaborate in the cloud era. With market-leading cloud, collaboration,
networking and virtualization technologies, Citrix powers mobile workstyles
and cloud services, making complex enterprise IT simpler and more accessible
for 260,000 organizations. Citrix products touch 75 percent of Internet users
each day and it partners with more than 10,000 companies in 100 countries.
Annual revenue in 2011 was $2.21 billion. Learn more atwww.citrix.com.
The Online Services Division of Citrix provides secure, easy-to-use
cloud-based solutions that enable people to work from anywhere with anyone.
Whether usingGoToMeetingto hold online meetings,GoToWebinarto conduct
larger web events,GoToTrainingto train customers or employees,Podioto
create customized workspaces and apps to collaborate with anyone,GoToMyPCto
access and work on a remote Mac or PC,GoToAssistto provide IT support and
management or ShareFile tosecurely share files, documents and data,
businesses and individuals are increasing productivity, decreasing travel
costs and improving sales, training and service on a global basis. For more
For Citrix Investors
This release contains forward-looking statements which are made pursuant to
the safe harbor provisions of Section 27A of the Securities Act of 1933 and of
Section 21E of the Securities Exchange Act of 1934. The forward-looking
statements in this release do not constitute guarantees of future performance.
Those statements involve a number of factors that could cause actual results
to differ materially, including risks associated with the impact of the global
economy and uncertainty in the IT spending environment, revenue growth and
recognition of revenue, products and services, their development and
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is for informational purposes only and is not a commitment, promise or legal
obligation to deliver any material, code or functionality and should not be
relied upon in making purchasing decisions or incorporated into any contract.
Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist,
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one or more of its subsidiaries, and are or may be registered in the U.S.
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Online Services Division
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