LivePerson Hosts More Than 860,000 Live Chats on Cyber Monday, a New Record
NEW YORK, Nov. 28, 2012
- Intelligent engagement platform helps to drive sales and improve the online
customer experience this holiday season
NEW YORK, Nov. 28, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a
leading provider of intelligent engagement solutions that increase conversions
and improve the customer experience online, announced today that it hosted
over 860,000 chats on Cyber Monday— an increase of nearly 30% from 2011 and a
new daily record for the Company. In addition to the record-breaking number of
live chat interactions, LivePerson clients utilized multiple engagement tools,
delivering personalized offers and click-to-call invitations, through the
company's robust intelligent engagement platform.
(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a )
With solutions that have been proven to increase online sales by up to 20
percent and average order size by 35 percent, LivePerson's cloud-based
platform allows businesses to proactively and intelligently engage with
prospects and customers in high volume, across multiple channels. In October
2012 alone, more than 1.8 billion site visits and more than 20 million chat
engagements occurred on the LivePerson platform across its 8,500+ customers .
"Consumers today are demanding real-time assistance whenever they are
connecting with a brand, especially during the busy holiday season," said
Robert LoCascio, Founder and CEO of LivePerson. "The millions of personalized
interactions we enable through our platform is a testament to both the value
and demand for real-time intelligent engagement. By leveraging our solutions,
our customers are not only creating a meaningful customer experience, they are
driving new levels of business success."
To view LivePerson's recently-published consumer survey revealing insightful
eCommerce trends for the 2012 holiday season, visit LivePerson's Connected
Customer blog here .
To learn more about LivePerson, visit www.liveperson.com
About LivePerson LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform
that enables businesses to proactively connect in real-time with their
customers via chat, voice, and content delivery at the right time, through the
right channel, including websites, social media, and mobile devices. This
"intelligent engagement" is driven by real-time behavioral analytics,
producing connections based on a true understanding of business objectives and
More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in
2012 and for Best Ecommerce Solution in 2011, and has been named a Company of
the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New
York City with offices in San Francisco, Atlanta, Tel Aviv, London and
For more information, please visit www.liveperson.com . To view other press
releases about LivePerson, please visit pr.liveperson.com
Contacts Erin KangLivePerson firstname.lastname@example.org +1-212-609-4256
Kristen EverettZer0 to 5ive for LivePerson Kristen@0to5.com +1-516-356-1136
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