Coveo Solves L'Oreal Switzerland's Big, Varied Data Challenge

Coveo Solves L'Oreal Switzerland's Big, Varied Data Challenge to
Better Develop, Market and Sell Products 
Coveo Helps Optimize Efficiency of Mobile Sales Employees, Shorten
Time to Productivity for New Employees, and Improve Quality of
Information Available Company Wide 
QUEBEC -- (Marketwire) -- 11/28/12 -- 


 
--  Today Coveo announced that L'Oreal Switzerland has implemented
    Coveo's highly advanced, Enterprise Search and Unified Indexing
    platform to solve challenges associated with the proliferation of
    varied data across all departments, including marketing, human
    resources, accounting and field sales.
    
    
--  L'Oreal Switzerland is one of many worldwide branches of
    L'Oreal, a global beauty and cosmetic supply company with an
    international portfolio of 27 diverse and complementary brands. The
    company's unique research arm enables L'Oreal to continually
    explore new territories and invent the products of the future.
    
    
--  With Coveo for Enterprise Content, all L'Oreal Switzerland
    employees have consolidated views of contextually relevant knowledge
    across departments and people. One hundred field sales representatives
    are better able to target customers' needs through real-time mobile
    access to data. Better access to information has led to significant
    overall employee productivity improvements.
    
    
--  L'Oreal Switzerland employees gain quick insight on products,
    projects and customer issues faster than previously possible. Coveo's
    Unified Indexing platform virtually integrates data for L'Oreal
    Switzerland across the following: file servers with 1.3 million
    documents; Active Directory containing data for 40,000 people
    throughout the company; two Exchange servers with three-million
    emails; and SharePoint.
    
    
--  Prior to the Coveo implementation, L'Oreal Switzerland employees
    used individual system file search from Windows or in Microsoft
    Outlook to try to locate information, resulting in time wasted in
    resolving customer issues, in training new employees and in field
    sales searching for information to prepare for customer meetings.

  
Supporting Quotes: 


 
--  Philippe Cattin, IT Manager, L'Oreal Switzerland: "With Coveo, the
    biggest pain point solved is finding the right information at the
    right time. In my opinion, Coveo should be the first and only search
    tool for all employees, even sales representatives on the road every
    day. We could no longer live without Coveo."
    
    
--  Louis Tetu, Chairman and CEO, Coveo: "The next wave of economic
    growth is tied to a greater ability to obtain a return on collective
    knowledge. L'Oreal Switzerland is leading the way by providing
    employees in all departments with access to information across
    multiple repositories. Coveo gives L'Oreal employees greater
    insight into corporate data about customers and products, regardless
    of where it resides. Gaining real-time, relevant insight and knowledge
    is the best way to empower employees and help them perform their jobs
    exceedingly well."

  
About Coveo
 Coveo transforms users' and companies' ability to gain the
right insight every time from overwhelming amounts of diverse,
unstructured and structured data across all systems -- on-premise, in
the cloud and in social channels. This enables more efficient
customer service, increased sales, shorter sales cycles, faster
innovation for better product development and increased
profitability. Coveo's advanced, unified indexing technology securely
connects with and crawls all systems to create a virtual integration
layer, by federating and normalizing structured and unstructured
information.  
The Company's three lines of business bring relevant insight to CRM
for Sales & Service, Web Content Management systems for personalized
marketing, and Enterprise Content for engineering and operations.
Among Coveo's more than 400 customers are CA Technologies, Lockheed
Martin, YUM! Brands, GEICO and Boston Children's Hospital. For more
information, visit www.coveo.com, follow us on Twitter @coveo or like
us on Facebook. 
Editorial Contacts:
Jessica Hohn-Cabana 
Coveo 
418-263-1111 x233 Office
508-353-3454 
jcabana@coveo.com  
Ann Shannon
PAN Communications
617-502-4300
prcoveo@pancomm.com 
 
 
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