Coveo Solves L'Oreal Switzerland's Big, Varied Data Challenge to
Better Develop, Market and Sell Products
Coveo Helps Optimize Efficiency of Mobile Sales Employees, Shorten
Time to Productivity for New Employees, and Improve Quality of
Information Available Company Wide
QUEBEC -- (Marketwire) -- 11/28/12 --
-- Today Coveo announced that L'Oreal Switzerland has implemented
Coveo's highly advanced, Enterprise Search and Unified Indexing
platform to solve challenges associated with the proliferation of
varied data across all departments, including marketing, human
resources, accounting and field sales.
-- L'Oreal Switzerland is one of many worldwide branches of
L'Oreal, a global beauty and cosmetic supply company with an
international portfolio of 27 diverse and complementary brands. The
company's unique research arm enables L'Oreal to continually
explore new territories and invent the products of the future.
-- With Coveo for Enterprise Content, all L'Oreal Switzerland
employees have consolidated views of contextually relevant knowledge
across departments and people. One hundred field sales representatives
are better able to target customers' needs through real-time mobile
access to data. Better access to information has led to significant
overall employee productivity improvements.
-- L'Oreal Switzerland employees gain quick insight on products,
projects and customer issues faster than previously possible. Coveo's
Unified Indexing platform virtually integrates data for L'Oreal
Switzerland across the following: file servers with 1.3 million
documents; Active Directory containing data for 40,000 people
throughout the company; two Exchange servers with three-million
emails; and SharePoint.
-- Prior to the Coveo implementation, L'Oreal Switzerland employees
used individual system file search from Windows or in Microsoft
Outlook to try to locate information, resulting in time wasted in
resolving customer issues, in training new employees and in field
sales searching for information to prepare for customer meetings.
-- Philippe Cattin, IT Manager, L'Oreal Switzerland: "With Coveo, the
biggest pain point solved is finding the right information at the
right time. In my opinion, Coveo should be the first and only search
tool for all employees, even sales representatives on the road every
day. We could no longer live without Coveo."
-- Louis Tetu, Chairman and CEO, Coveo: "The next wave of economic
growth is tied to a greater ability to obtain a return on collective
knowledge. L'Oreal Switzerland is leading the way by providing
employees in all departments with access to information across
multiple repositories. Coveo gives L'Oreal employees greater
insight into corporate data about customers and products, regardless
of where it resides. Gaining real-time, relevant insight and knowledge
is the best way to empower employees and help them perform their jobs
Coveo transforms users' and companies' ability to gain the
right insight every time from overwhelming amounts of diverse,
unstructured and structured data across all systems -- on-premise, in
the cloud and in social channels. This enables more efficient
customer service, increased sales, shorter sales cycles, faster
innovation for better product development and increased
profitability. Coveo's advanced, unified indexing technology securely
connects with and crawls all systems to create a virtual integration
layer, by federating and normalizing structured and unstructured
The Company's three lines of business bring relevant insight to CRM
for Sales & Service, Web Content Management systems for personalized
marketing, and Enterprise Content for engineering and operations.
Among Coveo's more than 400 customers are CA Technologies, Lockheed
Martin, YUM! Brands, GEICO and Boston Children's Hospital. For more
information, visit www.coveo.com, follow us on Twitter @coveo or like
us on Facebook.
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