The Conference Board Convenes Senior Marketing Leaders To Discuss "The Future
Of Customer Experience Leadership" In The Digital Age
Blue Chip Roster of Speakers Includes Senior Executives from Ritz-Carlton,
Virgin Atlantic, Verizon Wireless, WebMD, Pitney Bowes and Aflac
NEW YORK, Nov. 27, 2012
NEW YORK, Nov. 27, 2012 /PRNewswire/ --The Conference Board, the leading
global, independent business membership and research association, will convene
senior level executives from some of the world's leading organizations for its
annual "Customer Experience Leadership" conference on March 21-22, 2013, at
The Westin New York at Grand Central. The event will feature organizational
leaders from such world class companies as The Ritz-Carlton Hotel Company,
L.L.C., Virgin Atlantic, Verizon Wireless, WebMD, Pitney Bowes and Aflac among
others (full list below).
This year's theme, "How Digital is Changing the Customer Experience," will
focus on how to connect with customers in real time through mobile devices and
successfully engage them in long lasting customer experiences. The conference
will highlight best practices from the world's leading companies, who have a
proven track record of transforming the customer experience through creating
and implementing exceptional experiences customized to individual customer's
needs. MWW (www.mww.com) will serve as a partner and will lead PR and social
media for the event.
"It is no secret that digital has changed the game when it comes to delivering
a great customer experience and in today's transformative environment it is
absolutely essential for organizational leaders to constantly evaluate and
sharpen their approach," said Robert Reiss, Conference Chair. "We're
gathering leaders from some of the most powerful and respected brands in the
world who will share their insights, best practices and tips on how to stay
ahead in a world where consumer expectations are constantly evolving and
The Conference Board is known for high-level conferences that help business
leaders network, learn and address today's critical issues, anticipate
tomorrow's challenges, and make the right strategic decisions every day.
oLior Arussy, Chief Executive Officer, Strativity Group, Author,
oJohn Bianchi, Vice President of National Customer Service, Verizon
oSimon Bradley, Vice President Marketing North America, Virgin Atlantic
oJohn Carroll, Global Head of Clients, Ipsos Loyalty
oHugh Gouldthorpe Jr., Cheerleader Emeritus, Owens & Minor
oKathleen Gowin, Account General Manager, Pitney Bowes Financial Solutions
oLisa Holladay, Vice-President, Brand Management and Guest Experience, The
Ritz-Carlton Hotel Company, L.L.C.
oLaura Kane, Vice President Corporate Communications, Aflac
oJeffrey Katz, Chief Executive Officer, Wize Commerce, Founding Chief
Executive Officer, Orbitz, Former Chief Executive Officer, Leapfrog,
Former Chief Executive Officer, Swissair
oGary Magenta, Senior Vice President Client Solutions, Root Inc.
oPat McParland, Vice President of Corporate and Channel Marketing, Dun &
oMatthias Preschern, Vice President, Global Business Services Marketing,
oCavan Redmond, Chief Executive Officer, WebMD
oHeather Schultz, Vice President, Senn Delaney, former Chief Executive
Officer, Tom Peters Group
oChris Zane, Founder and Chief Executive Officer, World Famous Zane's
For additional information about the conference, including a complete list of
topics, speakers, and registration information, please visit the Conference
Board's website at www.conference-board.org.
About The Conference Board
The Conference Board is a global, independent business membership and research
association working in the public interest. Our mission is unique: To provide
the world's leading organizations with the practical knowledge they need to
improve their performance and better serve society. The Conference Board is a
non-advocacy, not-for-profit entity holding 501 (c) (3) tax-exempt status in
the United States.
SOURCE The Conference Board
Contact: Mikaela Liboro, MWW, +1-213-402-1435, firstname.lastname@example.org
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