SMRT STATEMENT ON SERVICE LEADERS ABSENT FROM WORK NOV. 27

     (The following press release from SMRT was received by e-mail on evening 
of Nov. 27. It was not confirmed by the sender.) 
SMRT statement on Service Leaders who were absent from work 
On 26 November 2012, 171 Service Leaders from China did not report for duty. At 
a dialogue with the Service Leaders yesterday, SMRT assured the Service Leaders 
it will look into their concerns, while the Service Leaders agreed to return to 
work the next day. 
However, despite the agreement, 68 and 20 of the SLs who were on the morning 
and afternoon shift respectively did not show up for work today (27 Nov). 
SMRT Management takes a serious view of the bus service delays that were 
brought about by the irresponsible behavior of the Service Leaders (SLs) who 
did not report for work as scheduled. 
SMRT's priority is to ensure that bus services are restored to normal as soon 
as possible. 
In accordance with our obligation as a Public Transport Operator, SMRT has 
lodged a police report for further investigation into possible breaches of the 
law.  At the same time, the company is conducting its own investigations on 
whether terms of employment have been breached. 
SMRT will continue to engage all our SLs from China to explain the situation, 
and urges SLs not to take matters into their own hands but to make use of the 
proper channels to discuss workplace matters. 
SMRT would like to assure SLs who were not involved in the actions over the 
last two days, that the company continues to value their services. 
Executive Vice President (Roads & Commercial) Ms Teo Chew Hoon said: "We have 
stressed to the SLs that the lines of communication to management remain open 
and they should not take such unlawful actions to air their grievances. We 
apologise to all commuters for the inconvenience caused, and thank all the 
Service Leaders who put in their best efforts over the past two days to cover 
the duties of those who were absent.