Survey Finds 21% of U.S. Adults Have Visited a Retail Clinic:

Survey Finds 21% of U.S. Adults Have Visited a Retail Clinic:
NEW YORK, NY -- (Marketwire) -- 11/26/12 --  The number of adults who
are familiar with retail clinics and have used them has increased in
recent years, according to Kalorama Information. The healthcare
market research publisher conducted an online survey of 2,000 U.S.
adults and found that 21.3% of those surveyed have visited a retail
clinic. The survey result is a significant increase over polls from
six years ago which showed that less than 10% of U.S. adults had used
a clinic within a retail setting. Kalorama attributes the result to
the growth of health clinics at top retail chains, growth in clinic
traffic and the 'bunching' of clinics in certain cities. The finding
was made in its complete market research survey on retail clinics,
"Retail Clinics 2012: Growth of Stores, Consumer Opinion Surveys,
Winning Competitors, Supplier Sales of Products to Clinics, Clinic
Sales Forecasts and Trends." 
Retail clinics are mostly located in drugstores, but also in
retailers such as Walmart, grocery stores and even malls. Their
business model is taking advantage of heavy retail traffic, and
providing defined services generally administered by a nurse
practitioner or a physician assistant. Kalorama notes that customers
have responded well to the appointment-free service, improved hours
over the average physician office, and lower costs. A shortage of
primary care physicians, rising concerns about access and costs, and
now a health reform plan are all expected to send new patients to
clinics. But Kalorama says there is still competition from primary
care physicians, urgent care centers and other entities. 
"The other side of the survey result is that nearly 80% of
respondents have not visited a clinic," said Bruce Carlson, Publisher
of Kalorama Information. "The concept survived the recession and
opposition from medical associations and state legislatures, but
there is still work to do." 
The most important development in the persistence of the retail
clinic concept, according to Kalorama, is that major drugstores
embraced clinics and the two largest drugstore chains in the United
States, CVS Caremark and Walgreens, are competing to offer healthcare
services as part of their retail strategy. The report
 also notes the
'bunching' of retail clinics in certain cities identified for key
demographics, increasing the likelihood that residents of these
cities will visit a retail clinic. 
"In places like Atlanta, Phoenix, Minneapolis and Chicago, there is
greater competition and awareness of retail clinics because companies
have made investments there," said Carlson. "In other cities,
respondents right now will say that they have not been to a clinic
because there isn't one close to them." 
The report also notes that optimism about retail clinics should be
balanced with a note on bumps in the road in recent years. There are
over 1,300 retail clinics, and Kalorama expects that number to grow,
but the amount of clinics actually went down during the recession.
Stores have struggled with getting patients during summer and spring
months. Some well-known chains closed clinics in their stores.
Physician practice and urgent care competition, labor shortages,
competition for retail space and limited space at drug stores will
limit the growth of health clinics in stores.  
Kalorama Information's report, "Retail Clinics 2012," provides market
estimates, additional survey results, profiles of key companies in
the retail clinic market, store growth forecasts and sales of
supplier goods.  
About Kalorama Information
 Kalorama Information, a division of, supplies the latest in independent medical market
research in diagnostics, biotech, pharmaceuticals, medical devices
and healthcare; as well as a full range of custom research services.
We routinely assist the media with healthcare topics. Follow us on
Twitter, LinkedIn and our blog.  
Please direct all media inquiries to: 
Bruce Carlson 
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