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ServiceNow Named as Best Overall Offering in Next Generation IT Management Solutions

  ServiceNow Named as Best Overall Offering in Next Generation IT Management
  Solutions

  Company Recognized as the Value Leader for Functionality, Price Point and
                               Vendor Strength

Business Wire

SAN DIEGO -- November 26, 2012

ServiceNow (NYSE: NOW), a leading provider of cloud-based services to automate
enterprise IT operations, today announced it has been recognized as the “Best
Overall Offering” in the Enterprise Management Associates (EMA) Next
Generation IT Management (NGITM) solutions Radar report. The firm also
recognized ServiceNow as a Value Leader based on the combination of
functionality, price point and vendor strength.

According to the report, “ServiceNow is the clear pioneer in Next Generation
IT Management. Their leadership has paved the way for a true market in unified
IT management tools. Their combination of functionality, enterprise class
support, vendor strength and value-oriented pricing continues to lead the
marketplace. ServiceNow is broadly attractive across the market, and a good
fit for firms of any size wanting an optimal combination of value, features
and vendor strength supported by a unified IT management platform.”

The NGITM Radar report is based on a comprehensive survey with more than 600
data points verified by product demonstrations and customer interviews. EMA
evaluated each product along five dimensions: functionality, architecture and
integration, deployment and administration, cost and vendor strength.

“ServiceNow was developed from the ground up to enable IT organizations to
partner with the business by modernizing IT operations through automation of
workflows and removing redundancies and complexities,” said Matt Schvimmer,
vice president of product management, ServiceNow. “EMA’s recognition of
ServiceNow as the Best Overall Offering for Next Generation IT Management
solutions confirms our leadership in the market as well as our commitment to
the transformation of IT in the enterprise.”

To obtain a copy of ServiceNow’s profile in the NGITM Radar report, please
visit http://bit.ly/EMANGITM.

About ServiceNow

ServiceNow is a leading provider of cloud-based services that automates
enterprise IT operations. We focus on transforming enterprise IT by automating
and standardizing business processes and consolidating IT across the global
enterprise. Organizations deploy our service to create a single system of
record for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build custom
applications for automating activities unique to their business requirements.
For more information, visit www.servicenow.com.

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.

Contact:

ServiceNow media relations contacts:
Liza S. Goldberg, 408-501-8553
liza.goldberg@servicenow.com
or
Schwartz MSL
Kim McCrossen, 781-684-6253
servicenow@schwartzmsl.com
or
ServiceNow investor relations contact:
858-345-1756
ir@servicenow.com