Chase Customers Can Get Debit Cards Instantly in Branches

  Chase Customers Can Get Debit Cards Instantly in Branches

          Instant-issue technology to be available in 2,000 branches

Business Wire

NEW YORK -- November 26, 2012

Chase customers can get debit cards on the spot in 2,000 branches in select
regions, with a focus on New York City, Chicago and Los Angeles by year-end.
They will be able to get a personalized Chase debit card when they open a new
checking account or lose or damage their existing card – eliminating the
several-day wait to receive a card through the mail.

Instant-issue technology (Photo: Business Wire)

Instant-issue technology (Photo: Business Wire)

“Instant-issue is a real time-saver for our customers,” said Brad Nolan, Head
of Design for Branch Innovation. “Customers can enter their local branch,
select a debit card of their choice, select a PIN, and begin using their card
immediately. And if a customer’s card is lost or damaged, they can get a new
one right there.”

Chase will install instant-issue technology in 800 additional branches across
the United States during 2013. The bank also plans to offer the same
convenience for customers with Chase-branded credit cards and the Chase Liquid
reloadable card.

The new instant-issue debit cards are the latest step in Chase’s overall
efforts to make banking simpler, easier and more convenient for customers
through innovative products and services. Chase also:

  *Became the first large bank to adopt a simple disclosure form for its
    checking accounts based on Pew Health Group’s recommendations;
  *Reduced and eliminated several checking account fees;
  *Launched @ChaseSupport, its first customer service Twitter handle; and
  *Continues to pilot new branch technologies, including self-service banking
    kiosks that let customers handle many transactions quickly on their own.

Through its renewed efforts to exceed customer expectations, Chase has
substantially improved its overall customer satisfaction – measured both
internally and by independent groups – over the past year.

Chase worked closely with Datacard Group to develop and install the
instant-issue technology featured in the branches.

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase &
Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3
trillion and operations in more than 60 countries. Chase serves more than 50
million consumers and small businesses through more than 5,500 bank branches,
18,500 ATMs, credit cards, mortgage offices, and online and mobile banking as
well as through relationships with auto dealerships. More information about
Chase is available at www.chase.com.

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Contact:

JPMorgan Chase & Co.
Lauren Francis, 212-270-4435
lauren.m.francis@jpmorgan.com
Follow us @ChaseNews
 
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