Mitel Provides Communications Solution for the Specialized Medical Center Hospital in Riyadh

Mitel Provides Communications Solution for the Specialized Medical Center
Hospital in Riyadh

Advanced IP Telephony and Contact Center Solution to Enhance Communication
Across Flagship Healthcare Site

RIYADH, Saudi Arabia, Nov. 26, 2012 (GLOBE NEWSWIRE) -- Mitel®
(Nasdaq:MITL)(TSX:MNW), a leading provider of cloud and premises based
unified communications and collaboration solutions, today announced that it
has implemented a feature-rich IP telephony solution for the Specialized
Medical Center Hospital (SMCH) in Riyadh, Saudi Arabia. The solution, built on
the Mitel® Communications Director (MCD) platform, has been designed to
enhance communication across the Hospital and with members of the public, and
is expected to deliver significant savings through streamlined maintenance and
management, and lower call costs.

Located in the heart of Riyadh, the SMCH provides over 450 inpatient beds and
over 140 outpatient clinics. The resilient MCD solution will be used by the
Hospital's dedicated, highly qualified team of almost 2,000 physicians,
paramedic and support staff. Through Mitel softphones, the staff will have
access to a range of rich call handling and telephony features including
unified messaging, allowing them to access voice messages from anywhere across
the Hospital.

The platform will also form the basis of the Hospital's new centralized
contact center operation, providing agent and supervisor tools to drive
productive interactions with callers, alongside real-time and historical
reporting available to monitor operational efficiency.

Safi Dagher, SMCH, IT Director, commented: "We pride ourselves on providing
the highest standards of care and treatment and have built a solid reputation
at the forefront of healthcare in our region. Our communication approach is an
integral part of these values and the Mitel solution will enable the Hospital
to deliver a professional, high quality service to patients and connect our
staff effectively. Looking ahead, we can also integrate the solution with
other Hospital applications such as nursing calls and notifications, to
further enhance real-time communication."

Hisham El-Amili, General Manager, Mitel, Middle East, commented: "Effective
communication is essential in the healthcare sector, where being able to
contact staff quickly can be critical. MCD delivers a highly flexible,
feature-rich IP telephony system that will not only support the requirements
of the SMCH now, but provide a future-proof platform to allow the Hospital to
embrace virtualization and new collaboration and communication technologies."

The Mitel solution was provided to the SMCH by Mitel's expert channel partner,
Nesma Advanced Technology, which is also responsible for the Hospital's IT
infrastructure. Mohammad Bazaraa, General Manager of Nesma Advanced Technology
said: "Our focus is on delivering innovative solutions that provide
organisations with a platform to drive efficiencies and effective
communication. By partnering with Mitel we can deliver world-class solutions
to our clients with confidence, providing best-of-breed technologies alongside
our expert integration and services."

About Mitel

Mitel® (Nasdaq:MITL)(TSX:MNW) is a global provider of unified communications
and collaboration (UCC) software, solutions and services that enable
organizations to conduct business anywhere, over any medium with the device of
their choice. Through a single cloud-ready software stream, Mitel's Freedom
architecture provides customers in over 100 countries the flexibility and
simplicity needed to support today's dynamic work environment. For more
information visit

The Mitel Networks Corporation logo is available


CONTACT: International:
         Media: Duncan Miller Mitel
         +44 (0) 1291 430 000
         Mitel, Dubai: Hisham El-Amili
         North America:
         Amy MacLeod (media)
         613-592-2122 x71245
         Malcolm Brown (industry analysts)
         613-592-2122 x71246
         Cynthia Hiponia (investor relations)
         613-592-2122 x71997

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