US Airways Employees Take Home More Than $260,000 In "Above and Beyond" Recognition Program

   US Airways Employees Take Home More Than $260,000 In "Above and Beyond"
                             Recognition Program

PR Newswire

TEMPE, Ariz., Nov. 21, 2012

TEMPE, Ariz., Nov. 21, 2012 /PRNewswire/ -- Four US Airways (NYSE: LCC) flight
attendants each took home $10,000 after their sky-high customer service
efforts earned them an entry into the airline's "Above and Beyond" employee
recognition program drawing. The four flight attendants each received a
portion of the more than $260,000 that US Airways awards to 360 employees each
quarter for delivering outstanding service to not only the airline's
customers, but to fellow colleagues.


The Above and Beyond program allows US Airways' most frequent flyers (Dividend
Miles Silver, Platinum, Gold and Chairman's Preferred members) and its
employees at the manager level and above to submit coupons recognizing
employees for providing excellent customer service in the air and on the
ground. All coupons received are entered in a drawing and each quarter US
Airways awards:

  o10 employees $10,000 each;
  o100 employees $1,000 each; and
  o250 employees $250 each.

"Each quarter, our Above and Beyond program highlights some of US Airways'
best employees who provide exceptional service to our customers and fellow
employees," said US Airways' Chairman and CEO Doug Parker. "Employees like
these who go the extra mile provide our customers with a great experience and
help us run a great airline."

Since the program's inception in 2006, the airline has received more than
285,000 A&B coupons and has awarded nearly $7 million to more than 8,750
employees. US Airways congratulates the following $10,000 recipients. Below is
a list of comments from managers and customers received during the third
quarter drawing:

  oPhiladelphia Flight Attendant: "Very helpful and accommodating. Thanks!"
  oCharlotte, N.C. Flight Attendant: "Excellent assistance to customer during
  oPhiladelphia Flight Attendant: "Provided outstanding service in the Envoy
    transatlantic business class cabin on our flight to Philadelphia. He was
    always attentive and made sure all of our needs were met."
  oCharlotte, N.C. Flight Attendant: "Extremely professional."
  oLos Angeles Customer Service Agent: "Received a compliment from passengers
    thanking us for your help!"
  oPhoenix Customer Service Agent: "Good flight. Arrived safely, smooth
    takeoff and landing on time. Thanks!"
  oCharlotte, N.C. Fleet Service Agent: "Added nine minutes back into a quick
    turn to get a flight back out in time."
  oPhoenix Fleet Service Agent: "Thank you for your help with the Seattle
  oCharlotte, N.C. LAN Support Technician: "Thanks for bringing the New
    Orleans station back online after Hurricane Isaac. Great job!"
  oNew York City-LaGuardia Mechanic: "Expedited aircraft engine panel repair
    and avoided flight delay and cancellation."

About US Airways
US Airways, along with US Airways Shuttle and US Airways Express, operates
nearly 3,200 flights per day and serves more than 200 communities in the U.S.,
Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South
America. The airline employs more than 32,000 aviation professionals
worldwide, operates the world's largest fleet of Airbus aircraft and is a
member of the Star Alliance network, which offers its customers more than
21,500 daily flights to 1,356 airports in 193 countries. Together with its US
Airways Express partners, the airline serves approximately 80 million
passengers each year and operates hubs in Charlotte, N.C., Philadelphia and
Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington
National Airport. Aviation Week and Overhaul & Maintenance magazine presented
US Airways with the 2012 Aviation Maintenance, Repair and Overhaul (MRO) of
the Year Award for demonstrating outstanding achievement and innovation in the
area of technical operations. Military Times Edge magazine named US Airways as
a Best of Vets employer in 2011 and 2012. US Airways was, for the third year
in a row, the only airline included as one of the 50 best companies to work
for in the U.S. by LATINA Style magazine's 50 Report. The airline also earned
a 100 percent rating on the Human Rights Campaign Corporate Equality index for
six consecutive years. The Corporate Equality index is a leading indicator of
companies' attitudes and policies toward lesbian, gay, bisexual and
transgender employees and customers. For more company information visit, follow on Twitter @USAirways or at

-Fly With US-


Contact: US Airways Media Relations: +1-480-693-5729
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