Leading Southern African Retail and Financial Services Group Selects CoreMedia Solutions to Help Drive Online Customer

Leading Southern African Retail and Financial Services Group Selects CoreMedia
              Solutions to Help Drive Online Customer Engagement

  PR Newswire

  HAMBURG, Germany and LONDON, November 20, 2012

HAMBURG, Germany and LONDON, November 20, 2012 /PRNewswire/ --

 JD Group plans to integrate CoreMedia CMS and CoreMedia LiveContext with SAP
 ^® Web Channel Experience Management to deliver full multi-channel customer
                                  experience

CoreMedia , a leading Web Content Management (WCM) company, today announced
that JD Group - a major Southern African retailer and financial services
provider - has selected CoreMedia CMS and CoreMedia LiveContext to optimize
its online customer engagement channels and leverage the SAP ^® Web Channel
Experience Management application. With mobile solutions increasingly becoming
the online access channel of choice for many consumers in southern Africa, JD
Group will be able to provide its customers with context-aware, online
experiences across any channel or touchpoint.

The selection builds on CoreMedia's strong partnership with SAP, and
underscores the strength of CoreMedia LiveContext's contextual marketing
solution used together with and SAP Web Channel Experience Management 2.0.
CoreMedia is working with Ctrlroom , a leading South African e-commerce and
online digital strategy consultancy, to implement the project for JD Group.
CoreMedia's powerful engagement capabilities will help enrich the overall
customer experience that companies within JD Group are able to offer online -
particularly across critical channels such as mobile and social - resulting in
increased engagement, higher sales as well as stronger customer loyalty.

"At JD Group our group-wide 'Art of Service' initiative focuses on delivering
a positive customer experience, whether that's in our stores or online across
a growing range of channels," commented Andrew Murray, JD Group's Chief
Information Officer. "Central to this initiative is our ability to anticipate
and recognize our customers' requirements and deliver on their expectations.
It's critical for JD Group to have an outstanding online presence, and we knew
we needed a content management solution that could add real value to our
existing SAP solutions.

"Having recently implemented the SAP ERP application group-wide to power our
critical back-office operations, it was essential that any solution integrated
with SAP Web Channel Experience Management," Murray continued. "CoreMedia CMS
and CoreMedia LiveContext not only met this criteria, but also demonstrated
that they were extremely customizable and easy for our business and marketing
staff to use. Using the CoreMedia solutions to effectively manage and deliver
our multiple content assets contextually will also help us to grow JD Group's
online presence and e-commerce revenues in furniture retail and financial
services while also offering much improved customer engagement."

JD Group's first major project based on CoreMedia will be an online financial
services site, featuring an integrated loan application that links directly
with their implementation of the SAP Customer Relationship Management (SAP
CRM) application. Speed of implementation was also viewed as a key factor in
JD Group's decision to select CoreMedia, with site development, testing and
deployment taking weeks rather than months. The project will then be rolled
out across JD Group's multiple brands, with Web properties that will include
CoreMedia CMS and/or CoreMedia LiveContext with SAP Web Channel Experience
Management.

"We're delighted that JD Group has chosen our CoreMedia CMS and CoreMedia
LiveContext to deliver content management and contextual marketing for its
major SAP solution-based, multi-brand e-commerce project," added CoreMedia's
CEO, Gerrit Kolb. " Our powerful, yet easy-to-use editorial tools integrate
seamlessly with SAP Web Channel Experience Management, allowing JD Group
business users to instantly access and publish online content regardless of
the channels or touchpoints involved. The CoreMedia CMS solution with its
SAP-certified for integration with SAP NetWeaver ^® , confirms our ability to
meet the highest level of technical and interoperability standards for major
customers such as JD Group."

CoreMedia is teaming with SAP to help fuel the delivery of highly relevant,
contextual Web information for companies like JD Group. CoreMedia LiveContext
enables organizations using SAP Web Channel Experience Management to support
every aspect of a customer's experience with rich, contextual information
that's unified across every online channel. SAP Web Channel Experience
Management 2.0 delivers a full range of e-marketing, e-commerce and e-service
functions for creating and deploying Web shops as a profitable sales, service
and interaction channel.

About JD Group

The JD Group operates in Southern Africa as a leading diversified mass finance
consumer financier, a differentiated furniture, household appliance, consumer
electronic goods, home entertainment, office automation and building supplies
retailer, and as a diversified retailer of motor vehicles, vehicle servicing
and parts. The group's six operating business divisions serve their target
markets through a multi-branded channel network representing 12 retail brands,
with a footprint of 1,143 retail stores and 84 motor dealerships across the
region. For more information, visit http://www.jdgroup.co.za

About Ctrlroom

Based near Durban, South Africa, Ctrlroom works with organizations to increase
their online conversion rates and develop coherent digital strategies to
augment their above the line marketing activities. The company brings together
all the core disciplines of Web enablement - including user experience,
e-commerce consulting and integration, content management, search engine
optimization, Web analytics and social media marketing - that combine to
deliver optimized conversion rates. http://www.ctrlroom.co

About CoreMedia

CoreMedia is a leading provider of Web Content Management (WCM) software to
organizations demanding engaging, context-driven online experiences for their
customers - regardless of channel or touchpoint. The company's WCM suite
offers unique business value by seamlessly integrating digital and social
media assets, increasing editorial productivity and accelerating time to
market in complex environments. As a result, businesses can more effectively
execute their online strategies to engage users, build customer loyalty and
ultimately drive greater revenue and profitability.

Established in 1996, CoreMedia is headquartered in Hamburg, Germany, with
offices in San Francisco, London, and Singapore. CoreMedia's clients include
global brands, such as the American Association of Medical Colleges (AAMC),
Australian Broadcasting Corporation (ABC), Bertelsmann, BILD, CLAAS,
Continental, EPCOS, Deutsche Telekom, Internet Broadcasting, O2, and Singapore
Press Holdings.

http://www.coremedia.com

SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks
of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their
respective companies.

Cheryl Billson CoreMedia PR Team +44(0)7791-720460
Cheryl.billson@commacomms.com
 
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