RAWBANK Adopts IBM Smarter Computing Solution to Drive Business Growth and
Largest private bank in Democratic Republic of Congo reports improved service
delivery, enhanced security and energy savings with new core banking systems
KINSHASA, Democratic Republic of Congo, Nov. 20, 2012
KINSHASA, Democratic Republic of Congo, Nov. 20,2012 /PRNewswire/ --RAWBANK,
the largest private bank in the Democratic Republic of Congo (DRC), has turned
to IBM (NYSE:IBM) to help transform its core banking systems as it seeks to
grow its customer base in the largely un-banked Central African country.
RAWBANK has deployed a mix of IBM software and hardware that enables the bank
to extend the range of products and services offered to its clients,
significantly enhance client satisfaction, increase its banking application
performance and enhance security processes, and cut energy consumption costs
by 20 percent.The IBM solution has provided the technology architecture and
flexibility that the bank is utilizing to provide a suite of new products
including Internet banking, mobile banking, SMS banking and several card-based
solutions to service a wider set of customers.
For example, RAWBANK clients can now receive a text notification on their
mobile phone every time their account is credited or debited. This is a
valuable service for citizens in a country where transportation across the
vast land mass is difficult, and access to the Internet remains relatively
low.Also, the bank has introduced prepaid cards that enable small businesses
and individuals without a long credit history to securely pay bills and
procure goods without carrying around cash.
The engagement with IBM is part of the bank's strategy to deliver new services
that meet the needs of the largely unbanked population in DRC. Currently,
there are only about 2 million banking customers in the DRC out of an
estimated population of 65 million.
"This implementation has allowed us to reach new customers while extending
increased security options and improved client satisfaction to our existing
customers," said Thierry Taeymans, RAWBANK Chief Executive Officer. "In spite
of infrastructure challenges in the DRC, this technology allows us to serve
our clients faster, with significantly reduced waiting time, and launch a 24
hour customer service hotline."
Two months after implementing the IBM solution, RAWBANK has been able to serve
twice as many customers at its branches, as customer information is more
readily available. With a goal of opening 10 new branches by the end of this
year, RAWBANK is equipped to scale up its operations and offer better services
to its customers.
"Core banking systems are at the heart of driving greater levels of customer
service, flexibility and efficiency in today's banking industry," said
Jean-Christophe Knoertzer, IBM Central East and West Africa General Manager.
"By modernizing its core systems, RAWBANK is well-positioned to meet the
growing market of banking customers in Africa.The IBM solution provides a
flexible foundational architecture that can adapt quickly and scale as the
bank's business changes in response to new customer requirements."
RAWBANK joins more than 25 banks across Africa that are working with IBM to
drive growth of the financial services sector. IBM is rapidly extending its
capabilities to a growing number of clients across the continent where it now
has an active presence in over 20 countries.
IBM outperformed a number of local and international competitors including HP
and Microsoft to win the opportunity to power RAWBANK's customer acquisition
drive, providing the bank with IBM Blade Center HS22 and PS700
servers.RAWBANK has also been using IBM's Informix software for its database
and information management. The deal was signed in July, 2012 and was
facilitated by the local business partner, Infoset.
Over the last year, IBM has also closed a number of pivotal deals in the
region as clients in the financial, government, telecommunications, oil and
gas sectors seek solutions to help them drive business transformation,
optimize operational efficiency and support organizational growth.
IBM Smarter Computing
To learn more about how businesses are harnessing the value of Smarter
Computing, please read more at: www.ibm.com/smarter-computing/us/en/
To read more how IBM is supporting RAWBANK to extend the range of products and
services offered to its clients, please go to:
For more information about IBM, visit: http://www.ibm.com/
IBM External Relations (Africa)
Leslie J Monreal-Feil
IBM External Relations (USA)
IBM External Relations (STG - Growth Markets Unit)
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