Emirates Airlines Soars With New Windows 8 Business Application and HP Tablet Experience

Emirates Airlines Soars With New Windows 8 Business Application and HP Tablet 
In-flight application running on touch-enabled HP ElitePad 900 tablets allows 
airline pursers and crew to provide exceptional service to customers. 
REDMOND, Wash., Nov. 19, 2012 /CNW/ - Emirates, one of the fastest-growing 
airlines in the world, announced today at the Windows 8 launch event in Dubai 
the development of a line-of-business application for Windows 8 called 
Knowledge Driven Inflight Service (KIS). An in-flight communication and 
customer relationship management device first introduced by Emirates for its 
pursers in 2004, the KIS application will now run on the soon-to-be-launched 
HP ElitePad 900 business tablets and will enable Emirates to continue to 
deliver extraordinary customer service and experiences. 
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"At Emirates, we strive to deliver the world's best in-flight experience," 
said Kevin Griffiths, senior vice president, Cabin Crew at Emirates. "We 
constantly invest in the best aircraft, products and service. To support our 
crew, we have created an application on Windows 8 that delivers a unique, 
personalized experience with the necessary information for our cabin crew to 
better serve the needs of customers. The Windows 8 platform running on HP 
ElitePad 900 devices gave us this option, allowing us to create the KIS app 
that enables our crew to offer an experience not available on other airlines." 
Pursers on the flight use the KIS application to brief the cabin crew before 
every flight and understand how to best meet the personal preferences and 
needs of passengers. The crew can also use the application to easily conduct 
in-flight upgrades to business class or first class for Emirates Skywards 
members, as well as customer feedback that is immediately routed to 
headquarters upon landing. 
As the first global customer of the HP ElitePad 900, Emirates is creating a 
new KIS tablet that is light, attractive and has a long battery life, ideal 
for nonstop flights. The device, announced by HP in October and available to 
customers in January 2013, is built specifically for business users, offering 
Windows 8 optimization and a beautiful lightweight design. Combined with 
Windows 8's touch-optimized user interface, which quickly shows the most 
important information via Live Tiles, the crew can spend more time interacting 
with customers in a unique and efficient way. 
When deployment across its fleet is complete, Emirates will have 1,000 HP 
ElitePad 900 devices running the KIS application on Windows 8. More 
information on the KIS application running on Windows 8 is available at the 
Microsoft Showcase. 
Emirates operates more than 2,500 flights per week to 126 destinations in 74 
countries across six continents. The award-winning airline operates the 
largest fleet of A380s with 27, and the world's largest fleet of Boeing 777s. 
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is available on the Microsoft Customer Spotlight newsroom. 
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SOURCE: Microsoft Corp. 
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CO: Microsoft Corp.
ST: Washington
-0- Nov/19/2012 15:01 GMT
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