LivePerson expands European operations with local presence to serve Italian market

 LivePerson expands European operations with local presence to serve Italian

Leading brands, Vodafone and Sky Italy, are already experiencing success with
LivePerson solutions

PR Newswire

NEW YORK, Nov. 19, 2012

NEW YORK, Nov. 19, 2012 /PRNewswire/ --LivePerson(NASDAQ:LPSN), a leading
provider of real-time intelligent engagement solutions, today announced that
it has expanded its European operations, adding local presence to better serve
the Italian market. Two leading global brands, Vodafone and Sky Italy, are
already using LivePerson solutions in Italy to optimize customer experience
and increase conversions online.

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LivePerson is a global leader in cloud-based online engagement solutions,
including award-winning solution LP Chat, creating meaningful, real-time
connections withweb customers that result in higher conversion rates and
superior customer experiences acrossthe customer lifecycle. Over 8,500
businesses use LivePerson's sophisticated technology and robust business
intelligence toproduce compelling and measurable results.

"LivePerson enables us to continuously optimize the customer experience while
proactively creating new sales opportunities. As a result, our online
conversion rates have already increased nearly ten-fold," saysChristian
Michieletto, Web Sales Manager, Sky Italy, "Thanks to LivePerson's engagement
solutions we have been able to identify and improve critical points of the
purchasing process and improve the user experience."

Fabrizio Piciocchi, Online Call Center Operations Manager of Vodafone, adds, 
"Since implementing LivePerson's chat solution, we have improved the quality
of our customer service, and are seeing unprecedented rates of satisfaction--
higher than those in the email channel.We view LivePerson's solutions as a
personal concierge service for our premium Vodafone customers."

"We are excited to better serve the Italian market with dedicated local
presence. We are seeing that a growing number of leading European brands are
recognizing the importance of meaningfully engaging their customers and
delivering intelligent, real-time connections in the consumer's channel of
choice," said Iain Case, VP, EMEA, LivePerson. "We are thrilled that Sky and
Vodafone have chosen to partner with LivePerson to exceed consumer
expectations, and hope to assist other leading Italian brands to drive
conversions and customer satisfaction through intelligent online engagement."

About LivePerson

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in
2012 and for Best Ecommerce Solution in 2011, and has been named a Company of
the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New
York City with offices in San Francisco, Atlanta, Tel Aviv, London and

For more information, please To view other press
releases about LivePerson, please visit

Safe Harbor
Statements in this press release regarding LivePerson that are not historical
facts are forward-looking statements and are subject to risks and
uncertainties that could cause actual future events or results to differ
materially from such statements. Any such forward-looking statements are made
pursuant to thesafeharbor provisions of the Private Securities Litigation
Reform Act of 1995. It is routine for our internal projections and
expectations to change as the quarter and year progresses, and therefore it
should be clearly understood that the internal projections and beliefs upon
which we base our expectations may change. Although these expectations may
change, we are under no obligation to inform you if they do. Actual events or
results may differ materially from those contained in the projections or
forward-looking statements. Some of the factors that could cause actual
results to differ materially from the forward-looking statements contained
herein include, without limitation: potential fluctuations in our quarterly
and annual results; the adverse effect that the global recession may have on
our business; competition in the real-time sales, marketing, customer service
and online engagement solutions market; our ability to retain existing clients
and attract new clients; risks related to new regulatory or other legal
requirements that could materially impact our business; responding to rapid
technological change and changing client preferences; our ability to retain
key personnel and attract new personnel; risks related to the operational
integration of acquisitions; technology systems beyond our control and
technology-related defects that could disrupt the LivePerson services; privacy
concerns relating to the Internet that could result in new legislation or
negative public perception; risks related to the regulation or possible
misappropriation of personal information; legal liability and/or negative
publicity for the services provided to consumers via our technology platforms;
risks related to protecting our intellectual property rights or potential
infringement of the intellectual property rights of third parties. This list
is intended to identify only certain of the principal factors that could cause
actual results to differ from those discussed in the forward-looking
statements. Readers are referred to the reports and documents filed from time
to time by us with the Securities and Exchange Commission for a discussion of
these and other important risk factors that could cause actual results to
differ from those discussed in forward-looking statements.

Erin Kang

SOURCE LivePerson

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