Consumers Energy Launches On-line Outage Map

                 Consumers Energy Launches On-line Outage Map


PR Newswire

JACKSON, Mich., Nov. 16, 2012

JACKSON, Mich., Nov. 16, 2012 /PRNewswire/ --Consumers Energy has launched
its first-ever on-line outage map which provides current information about
electric outages and an estimate of when service will be restored. The new
outage map is at:

"We're pleased to provide our customers with this exciting new on-line tool
which provides up-to-date information on electric outage status in the 61
Michigan counties where Consumers Energy provides electric service," said
Garrick Rochow, Consumers Energy's vice president of energy delivery.
"Customers, local officials, emergency response personnel and the news media
may also find this new outage map to be a helpful information resource."

The map geographically displays information 24/7 to show communities affected
by power outages across Consumers Energy's electric service territory. Map
users can also zoom to outage and restoration information for a specific area
by entering a Michigan address, city, township or ZIP code.

In addition to showing the location of outages, the map provides:

  oNumber of customers affected
  oTime of outage
  oEstimated time of restoration
  oStatus of the outage

Customer outages are displayed as colored polygons of varying sizes to
indicate the approximate area and scale of an outage. Different map
backgrounds can be selected, including both a street map and satellite map.
Additional outage information is available for viewing at city or county
levels. The outage numbers shown in the detail are estimates and may change
as Consumers Energy gathers more information.

The map can also be accessed using a smartphone or tablet. This new map
complements Consumers Energy's existing mobile website, which allows customers
to report electric outages and get restoration information.

"Our in-house business technology services group, in a partnership with our
vendor ESRI, helped to refine and 'bring to life' this new outage map. This is
a great example of how advances in technology are benefiting our customers,"
said Mamatha Chamarthi, the utility's vice president and chief information

Consumers Energy, the principal subsidiary of CMS Energy (NYSE: CMS),
provides natural gas and electricity to 6.8 million of Michigan's 10 million
residents in all 68 Lower Peninsula counties.

For more information regarding Consumers Energy, visit us at: or join us on Facebook at:

SOURCE Consumers Energy

Contact: Dan Bishop, +1-517-788-2395, or Jeff Holyfield, +1-517-788-2394
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