Verizon's Steady Service Restoral Continues for New Jersey, New York City, Long Island Customers

  Verizon's Steady Service Restoral Continues for New Jersey, New York City,
                            Long Island Customers

Company Technicians Have Completed 411,000 Repairs Since Sandy's Oct. 29

Verizon Providing Credits for Landline Customers Who Have Reported
Out-of-Service Condition Related to Hurricane Sandy

PR Newswire

BASKING RIDGE, N.J., Nov. 16, 2012

BASKING RIDGE, N.J., Nov. 16, 2012 /PRNewswire/ -- Verizon employees drawn
from Virginia to Massachusetts are making steady progress reconnecting voice,
data, Internet and TV services for consumers, businesses and government
clients in New Jersey, Long Island, New York City and other parts of the New
York metropolitan area.

(Photo: )

To date, the repair crews have completed 411,000 post-Sandy repairs across the
company's Mid-Atlantic and Northeast regions, and more than 1.4 million
customers affected by power outages have had their FiOS services restored.

(NOTE: To view or embed videos of Verizon's restoral and community outreach
efforts after Hurricane Sandy, visit the video catalog at

Restoration and Redeployment:

  oVerizon employees continue to work round-the-clock to restore voice, data,
    Internet and TV service to thousands of customers daily.
  oMore than 1,400 employees from the Mid-Atlantic and Northeast continue to
    work with the company's crews in New Jersey, Long Island and the New York
    City area, replacing poles and restringing cables, and restoring service
    to customers.
  oThe company has extended call-center hours and employee work shifts to
    better meet customers' service needs.
  oAt its communications hub at 140 West St. in lower Manhattan, Verizon is
    using the latest technologies, such as infrared cameras, to detect damage
    and to repair and restore the cable vault at that location. (NOTE: To
    view or embed a video of Verizon's restoration of its cable vault in lower
    Manhattan, visit
  oVerizon continues to coordinate with commercial power companies and local
    authorities in New York and New Jersey to resolve restoral challenges
    caused by downed power lines, trees and other debris. For example,
    Verizon repair managers established a process to proactively communicate
    with local officials in dozens of the hardest-hit communities in the two
    states to identify issues and to ensure efficient and effective
    coordination of service restoral with power companies.
  oEven in areas where power has been restored to key facilities and
    customers' homes or businesses, Verizon may need to repair or replace
    damaged equipment – such as flooded electronics in switching offices, and
    broken poles and downed lines in neighborhoods – to bring back service for

Customer Care, Repairs and Replacements:

  oVerizon is providing credits for landline customers who have reported an
    out-of-service condition related to Hurricane Sandy.
  oCustomers may suspend their Verizon landline services free of charge if
    they're currently unable to live in their home or operate their small
    business as a result of Sandy.
  oVerizon technical support will help customers determine if their equipment
    such as set-top boxes or home broadband routers is operable or needs
    replacement. Troubleshooting tips are also available for customers at
  oThe company will repair or replace any consumer or small-business Verizon
    equipment damaged by Sandy, without charge. This includes FiOS set-top
    boxes, FiOS broadband routers, optical network terminals and High Speed
    Internet (DSL) broadband routers.

Supporting Emergency Responders and Communities:

  oMany Verizon FiOS and Verizon Wireless stores in the region are offering
    people without power the ability to charge their wireless devices. To
    find a nearby store, visit People should bring their
    own device chargers and call a store first to ensure it's open. Verizon
    Wireless also has staged a number of mobile-device charging stations in
    New York and New Jersey. An updated listing of locations and services can
    be found here.
  oVerizon's emergency fleet of vehicles and self-contained emergency
    inflatable-air shelters continues to assist public-safety and
    disaster-recovery organizations inparts of New York and New Jersey. These
    mobile stations provide organizations with communications, Internet and
    video capabilities in particularly hard-hit areas where such services may
    not currently be available. In addition, the Verizon vehicle at 92-24
    Rockaway Beach in Queens is open to the public from 9 a.m. to 5 p.m. for
    free calls, device charging and Internet access.Also, Verizon customers
    can speakwith company representatives about their Verizon communications
    services at mobileoffice trailers located in Nickerson Park (880 Lido
    Blvd.) in Lido Beach, Nassau County; and at 115-05 Beach Channel Dr. in
    Rockaway Park in Queens.
  oVerizon employees, Verizon Wireless customers and the Verizon Foundation
    have pledged nearly $6 million to date to support Hurricane Sandy relief
    and rebuilding efforts. Customers can still make a $10 donation by
    texting REDCROSS to 90999, and those who would like to give more can
    donate up to $50 via text. In addition, more than 7,200 Verizon
    employees have donated to the American Red Cross and Salvation Army
    through the Verizon Foundation's matching gifts program; the foundation
    has matched those donations two-for-one. For more on the Verizon
    Foundation's Sandy support, click here.

Customers can contact Verizon online at to report any
wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).
Please note that hold times will be longer than normal due to higher calling
volumes. For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy,
visit the Emergency Information Center.

Verizon Enterprise Solutions updates are available at

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is
a global leader in delivering broadband and other wireless and wireline
communications services to consumer, business, government and wholesale
customers. Verizon Wireless operates America's most reliable wireless
network, with nearly 96 million retail customers nationwide. Verizon also
provides converged communications, information and entertainment services over
America's most advanced fiber-optic network, and delivers integrated business
solutions to customers in more than 150 countries, including all of the
Fortune 500. A Dow 30 company with $111 billion in 2011 revenues, Verizon
employs a diverse workforce of 184,500. For more information, visit

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
biographies, media contacts, high-quality video and images, and other
information are available at Verizon's News Center on the World Wide Web at To receive news releases by email, visit the News
Center and register for customized automatic delivery of Verizon news

SOURCE Verizon

Contact: Northeast: John Bonomo, +1-212-321-8033,,
or Phil Santoro, +1-617-743-4760,; or National:
Bill Kula, APR, +1-972-718-6924,; or Verizon
Enterprise Solutions: Janet Brumfield, +1-614-723-1060 (office),
+1-614-582-9636 (mobile),
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