Duke Energy thanks Sandy's victims for their patience and kindness

      Duke Energy thanks Sandy's victims for their patience and kindness

By Jim Rogers Duke Energy Chairman, President and CEO

PR Newswire

CHARLOTTE, N.C., Nov. 16, 2012

CHARLOTTE, N.C., Nov. 16, 2012 /PRNewswire/ --As we prepare for
Thanksgiving, we at Duke Energy (NYSE: DUK) would like to thank everyone
affected by superstorm Sandy for their patience, understanding, kindness and
generosity as we worked together to recover from the devastation.

(Logo: http://photos.prnewswire.com/prnh/20040414/DUKEENERGYLOGO )

Our crews came expecting the worst -- homes destroyed, an electric
infrastructure in tatters, flooding, and cold, harsh working conditions. Ten
million people in the dark -- $50 billion in damage. When we saw the
devastation, our hearts were broken.

However, amid the rubble and devastation, we experienced the warmth of people
who expressed their gratitude for our efforts in so many wonderful ways.

There were notes placed on trucks, emails placed on local media websites,
hundreds of positive messages sent to Duke Energy's Storm Facebook page,
offers to pay for workers' meals, deliveries of coffee, shouts of
encouragement, applause…

We were there to help, but received so much in return.

Duke Energy sent roughly 2,900 workers from all of its service territories,
assisting 12 different utilities in seven states.

In all, 67,000 utility crew members from across the country joined with the
local utilities to mitigate the storm's damage. The host utilities did an
outstanding job of coordinating the restoration efforts and briefing crews to
ensure their safety.

We can prepare for a storm, but when it strikes, its intensity and destruction
are unavoidable. The force of nature goes where it chooses. It cannot be
controlled by a mayor, governor or CEO. There was no executive order to cause
Sandy to "cease and desist."

Likewise, it would be impossible for one utility's personnel to effectively
handle the recovery effort. That would mean keeping tens of thousands of
linemen and support personnel on the payroll in case a storm hits. The cost to
customers would be astronomical.

The mutual assistance agreement among utilities provides the personnel
necessary to deal with outages caused by storms like Sandy. Every utility has
used the pact at one time or another. It's the most efficient and effective
way of dealing with outage events.

With much of the restoration work completed, Duke Energy crews have begun
returning home. It's been a long two weeks with little sleep, uncomfortable
working conditions and lost family time.

But none of us will forget how people from all parts of the country came
together to help repair the damage caused by a "once-in-a-lifetime" storm --
when strangers worked shoulder-to-shoulder to help others begin rebuilding
their homes and their lives.

Whether weathering the pelting wind to reattach wires on a pole or sitting in
a dark, dank underground vault rebuilding the grid, each worker carried the
thought of a note or gesture of gratitude from the people they were trying to

It made the work easier. It made success imperative not just for the
restoration of power, but for the reaffirmation of the human spirit
demonstrated by all of those affected by the storm.

For Duke Energy and its crews, Thanksgiving came early.

CONTACT: Tom Shiel
Phone:   704-382-2355
24-Hour: 800-559-3853

SOURCE Duke Energy

Website: http://www.duke-energy.com
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