Crucial.com Wins Twelfth Consecutive Bizrate® Circle of Excellence Award for
Outstanding Online Customer Satisfaction
Shopzilla® Honors Crucial.com As One of the Industry’s Most Trusted Online
Retailers With Its Bizrate Circle of Excellence Platinum Award
BOISE, Idaho -- November 15, 2012
Crucial.com, a leading online retailer specializing in computer memory (DRAM)
upgrades and solid state drives (SSD), was awarded the 2012 Bizrate Circle of
Excellence Platinum Award for customer satisfaction as rated by Crucial.com’s
own verified customers. Shopzilla’s coveted award honors online retailers that
receive top scores in seven key indicators of customer satisfaction and of
those winners, only those that score the highest level of ratings receive the
prestigious platinum award.
Shopzilla, an online portfolio of e-commerce brands that reaches over 40
million shoppers per month, determines the winners of the Bizrate Circle of
Excellence by aggregating the customer feedback collected annually through its
free Bizrate Insights Buyer Survey. Less than 1% of the over 5,200 retailers
included in the Bizrate Insights Network in North America earned Crucial.com’s
distinction as a platinum winner. The Circle of Excellence winners in
Shopzilla’s United Kingdom, French, and German Networks are expected to be
announced later this year.
As a Bizrate Circle of Excellence Platinum Award winner, Crucial.com achieved
a score of more than nine out of ten in all of the following customer
satisfaction indicators over a one year period:
*Point of Sale Measurements
*Ease of Finding What the Customer is Looking For
*Post Order Fulfillment Measurements
*Product Met Expectations
“There is no greater honor for a company than to be praised by its own
customers,” said Ed Walker, e-commerce marketing manager North America,
Crucial.com. “Crucial.com prides itself on high quality customer service,
because we understand that not all customers will have the same understanding
of technology. It is really important to us that we take the necessary time
that is needed to provide customers with accurate information and then empower
them with a broader understanding of their technology. We believe that an
educated customer will be a loyal customer.”
Crucial.com was founded on the premise that everyday consumers can and should
have the ability to improve their computers through do-it-yourself memory
upgrades and has been providing consumers with the knowledge and tools to do
so for over 15 years.
Visit www.crucial.com for more information, follow Crucial on Twitter at
@CrucialMemory, “LIKE” Crucial at www.facebook.com/CrucialMemory, and
subscribe to our videos at www.youtube.com/crucialmemory.
Crucial.com is a leading online retailer specializing in computer memory (RAM)
upgrades and solid state drives (SSD), and is an online destination of Micron
Technology, Inc., one of the world's leading manufacturers ofcomputer memory
products. Crucial.com offers more than 250,000 upgrades for nearly every
computer system: home and business, old and new, PC and Mac® computers.
Utilizing a suite of easy-to-use, free online tools, including the Crucial®
System Scanner and the Crucial Memory Advisor™ tools, consumers are able to
quickly assess, select, and purchase compatible memory upgrades to restore
computer performance, improve system reliability and increase productivity.
For more information, visitwww.crucial.com.
Micron Technology, Inc. is one of the world's leading providers of advanced
semiconductor solutions. Through its worldwide operations, Micron manufactures
and markets a full range of DRAM, NAND and NOR flash memory, as well as other
innovative memory technologies, packaging solutions and semiconductor systems
for use in leading-edge computing, consumer, networking, embedded and mobile
products. Micron's common stock is traded on the NASDAQ under the MU symbol.
To learn more about Micron Technology, Inc., visit www.micron.com.
©2012 Micron Technology, Inc. All rights reserved. Information is subject to
change without notice. Crucial, the Crucial logo, and Memory Advisor are
trademarks of Micron Technology, Inc. All other brand or product names are
trademarks or registered trademarks of their respective holders.
The Pollack PR Marketing Group
Will Ostedt/Stefan Pollack
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