Charter Selects Contec As Preferred STB Test and Repair Vendor; Relationship Includes Deployment of Contec's QuickTest

 Charter Selects Contec As Preferred STB Test and Repair Vendor; Relationship
         Includes Deployment of Contec's QuickTest Integrated System

PR Newswire

SCHENECTADY, N.Y., Nov. 14, 2012

SCHENECTADY, N.Y., Nov.14, 2012 /PRNewswire/ --Contec, a leader in
integrated logistics and repair services for the cable telecommunications
industry, today announced that it has been selected by Charter Communications
(NASDAQ: CHTR) as the preferred provider of set-top box (STB) testing and
repair across Charter's service territory.

The agreement, an expansion of an existing relationship between the two
companies, calls for Charter to optimize management of its STB fleet using
Contec's QuickTest® automated testing stations and web-based data and support
resources. Leveraging the best-in-class system, Charter can expedite testing
and return-to-service of functional STBs. To ensure each customer has
high-performance equipment, Charter will be able to identify and proactively
address performance trends, and can rapidly service and redeploy units
requiring repair within Contec's state-of-the-art facility. Contec was
selected following a comprehensive Request for Proposal process.

The industry's fastest and most comprehensive testing system, a single
QuickTest station can process more than 100 devices per hour with high degrees
of flexibility and accuracy. The integrated QuickTest system includes 24-slot
test-stations that can simultaneously test any mix of STBs – regardless of
manufacturer or model – as well as real-time access to full, historic test
data across operator and STB footprints; live and automated support and
preventive maintenance resources; and billing system updates.

"Rapid, accurate testing, returning quality inventory to the field as quickly
as possible and ensuring the optimal condition of our set-top box inventory
are important to ensuring our customers have the best service experience,"
said Kathy Carrington, Vice President, Corporate Services for Charter
Communications. "Our selection of QuickTest is designed to reduce testing and
service time, and to provide all of our customers with the assurance that the
STBs they receive meet our high service standards."

"Ensuring full visibility into testing, repair and performance trends is
crucial to an efficient STB management program," said Wes Hoffman, COO of
Contec. "We're delighted that Charter selected QuickTest as the system that
most effectively meet those needs and maximize the value of its set-top box

Honored as a "Best in Test" finalist by Test & Measurement World, QuickTest
stations eliminate the need for pre-test sorting STBs by manufacturer and are
engineered to eliminate false positives or false negatives that can reduce
redeployment efficiency. QuickTest automatically performs more than a dozen
tests, including DVR functionality, tuner functionality and a parametric test
of picture quality, as well as a test of true – not downconverted – HDMI
quality. The QuickTest system's real-time access to historic test data
enables Contec and operator customers quickly to recognize and address issues
that require service in specific makes or models of devices.

About Contec
Contec is a leader in the delivery of advanced logistics, testing and repair
services for the cable telecommunications industry. Contec's automated
solutions and advanced repair facilities provide best-in-class testing and
servicing to more than 12 million CPE units annually. The company is
headquartered in Schenectady, NY, with locations in Seattle and Mexico. More
information is available at


Contact: Paul Schneider, PSPR, Inc. for Contec,, +1-215-702-9784
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