CUSTOMER SUCCESS: Bank of East Asia Streamlines IT Services and Automates Its Data Center With BMC Software

CUSTOMER SUCCESS: Bank of East Asia Streamlines IT Services and Automates Its
Data Center With BMC Software

Fast Growing Operations in China Drive the Move to BMC's Business Service
Management

BEIJING, Nov. 14, 2012 (GLOBE NEWSWIRE) -- The Bank of East Asia (BEA China),
has implemented BMC Software's (Nasdaq:BMC) Business Service Management (BSM),
automating its datacenter and improving its ability to quickly respond to
changing market conditions. Leveraging BMC's cutting-edge IT management
portfolio, BEA China is able to provide leading services to its growing
network of operations in mainland China.

BEA China became the first foreign bank to establish a data center in China in
order to provide the robust information and communication platform needed to
support its branches.

However, as the bank's data center and network grew, it became clear that the
manual operation and monitoring of scheduled jobs was cumbersome and
inefficient. To complete a system upgrade, BEA China was facing delays of up
to a week. The team was hard-pressed to manually manage and grow the data
center as well as handle the flow of service requests from users.

"The large-scale centralization of national banks has required a high level of
service from IT to deliver effective and efficient business management, system
monitoring and operation and business continuity," said Ho Cheung Ming, CIO at
BEA China. "Therefore, we must use BMC's efficient management tools to realize
the visualization and process automation of our IT management."

BEA China embarked on a major project to automate much of the data center
management.

The bank intended to transform the quality levels in its data center, improve
operational efficiency, reduce risk and introduce the IT Infrastructure
Library® (ITIL®) framework to support a transition to best practices. These
efforts would provide the foundation for BEA China to become an even more
competitive process-oriented bank.

"BMC has always been a leader in the BSM field. BMC helps our IT operations
and management team to solve problems from a business perspective by quickly
locating the IT impact on business and solving those severely impacted IT
incidents in a timely manner," said Mr. Ho Cheung Ming.

BEA China is also benefitting from its freshly unified IT service desk
approach, which monitors and manages incident alerts, including those that are
automatically generated or arrive via SMS, email or phone calls. Service
tickets are then automatically generated to align with business priorities. By
October 2012, the service desk had achieved an incident resolution rate of
over 99.94 percent covering all BEA China's branches and its data center.

Previously, BEA China's bank systems were managed manually and data center
staff was challenged to ensure servers were kept up-to-date with security
patches and updates. The compliance rate of server configuration was
comparatively low. With the BMC BladeLogic Automation Suite solution, server
configuration has improved, achieving compliance rates of 90 percent. It now
takes just a day to verify the security compliance in the data center.

In the past, IT staff had to identify, diagnose and address issues reactively.
Since implementing the BMC ProactiveNet Performance Management Suite in the
Shenzhen data center, predictive awareness and proactive control has reduced
events down to 14 percent of the previous level.

The BMC Control-M Workload Automation solution also eliminated the human error
inherent to manual processes, reducing 80 percent of overall scheduled job run
errors and shortening the time it takes to fix run errors by 90 percent.
Workloads now consistently run more quickly and on schedule because BMC
Control-M Workload Automation tracks dependencies among jobs and adjusts
scheduling accordingly. As a result, BEA China data center is able to better
serve its business and customers.

For more information about BMC and our solutions, please:

  *Read about the BMC Remedy IT Service Management Suite solution
  *Read about the BMC ProactiveNet Performance Management Suite solution
  *Read about the BMC Control-M Workload Automation solution
  *Read about the BMC BladeLogic Automation Suite solution
  *Visit the On the Mark blog
  *Follow @BMCSoftware on Twitter
  *Become a fan of BMC on Facebook

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 — rely on BMC Software (Nasdaq:BMC)to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reducerisk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management andCloud Management offerings.
For the four fiscal quarters ended September 30, 2012, BMC revenue was
approximately $2.2 billion.www.bmc.com

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2012 BMC Software, Inc.

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CONTACT: Editorial contacts:
         Lynn Tan
         BMC Software
         +65 6398 8115
         Linli_tan@bmc.com

         Astin Wu
         H-Line Ogilvy (Beijing)
         +86 10 8520 3385
         astin.wu@h-line.com

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