Coveo and Sitecore Offer a More Personalized, Relevant Approach

Coveo and Sitecore Offer a More Personalized, Relevant Approach to
Enterprise Search 
Organizations Can Achieve Increased Customer Engagement, Shorter
Sales Cycles and More Efficient Customer Service 
QUEBEC -- (Marketwire) -- 11/14/12 -- 

--  Coveo and Sitecore, a leading web content management and customer
    experience management software company, announced a renewed
    partnership following a solid record of successful joint
    implementations. The two companies have partnered to bring more
    personalized enterprise search, increased relevance and advanced
    customer engagement to more than 80 customer projects, including GE
    Healthcare, CA Technologies, PFC Energy and Think Mutual Bank.
--  Coveo integrates seamlessly with Sitecore's Customer Engagement
    Platform to provide the extensibility and scalability to enable more
    personalized website searches. Coveo accomplishes this by enabling
    unified information access from an unlimited number of disparate data
    sources, directly within an organization's website, as well as UI
    configurability and other advanced search and navigation
--  Coveo applications ensure that every customer obtains the right
    insight, at the right time, regardless of when or where they need it.
    Contextually relevant insight helps customers understand the next best
    action, and gain the insight needed to move further along the buying
    continuum. Using Coveo and Sitecore to power customer self-service
    sites enables customers to solve even complex challenges online,
    reducing customer support costs and increasing customer satisfaction
    and loyalty.
--  The Coveo solution goes beyond traditional keyword searches into
    guided navigation with conversational, faceted search that leverages
    meta-data for increased relevance and seamless integration with site

Supporting Quotes: 

--  Joan Stiller, Executive Support Manager, Think Mutual Bank: "The new
    Sitecore-based employee portal is a critical element in employee
    engagement at Think Bank. Sitecore will greatly improve the
    productivity and effectiveness of banking operations across our
    enterprise. However
, if our users cannot find the content they need
    when they need it, the value of that content drops to zero. That is
    why we selected Coveo for Sitecore. Coveo always delivers the right
    content, in the right context, right when we need it."
--  Amar Patel, Senior Technology Partner Manager, Sitecore Corporation:
    "Consumer and business users expect content to be presented timely and
    most importantly -- with relevance. Search functionality should be no
    different. With Coveo, organizations can expect the right content
    without having to waste time on multiple searches and keywords."
--  J.P. Provencal, Senior Vice President, Business Development, Coveo:
    "Sitecore shares Coveo's passion for innovation and this undoubtedly
    fuels our successful relationship. Our Sitecore partnership is an
    indispensable element in Coveo's strategy to help end users around the
    world gain the right insight to accomplish their goals, every day and
    every time."

About Sitecore
 Sitecore is a global software company that creates
products to deliver the most relevant experience and content to
customers at any moment of interaction and via any communications
channel -- the web, email, mobile, social and offline. Our customer
experience management platform combines proven web content management
with customer intelligence to create a single view of a customer that
drives meaningful interactions, increases conversions and builds
lifetime customers. Global brands, American Express, Carnival Cruise
Lines, easyJet, Heineken, LEGO, Microsoft, and Nestle rely on
Sitecore to get and keep loyal customers who engage more and drive
revenue growth. 
About Coveo
 Coveo transforms users' and companies' ability to gain
the right insight every time from overwhelming amounts of diverse,
unstructured and structured data across all systems -- on-premise, in
the cloud and in social channels. This enables more efficient
customer service, increased sales, shorter sales cycles, faster
innovation for better product development and increased
profitability. Coveo's advanced, unified indexing technology securely
connects with and crawls all systems to create a virtual integration
layer, by federating and normalizing structured and unstructured
The Company's three lines of business bring relevant insight to CRM
for Sales & Service, Web Content Management systems for personalized
marketing, and Enterprise Content for engineering and operations.
Among Coveo's more than 400 customers are CA Technologies, Lockheed
Martin, YUM! Brands, GEICO and Boston Children's Hospital. For more
information, visit, follow us on Twitter @coveo or like
us on Facebook. 
Editorial Contacts:
Jessica Hohn-Cabana 
418-263-1111 x233 Office
Ann Shannon
PAN Communications
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