Hurricane Sandy Service Update: Verizon Continues to Make Steady Progress Restoring Services for New Jersey, New York City, Long

  Hurricane Sandy Service Update: Verizon Continues to Make Steady Progress
   Restoring Services for New Jersey, New York City, Long Island Customers

Company Has Completed 364,000 Repairs Since Sandy's Oct. 29 Landfall

Verizon Using Latest Technologies to Restore, Modernize Services at Lower
Manhattan Communications Hub

PR Newswire

BASKING RIDGE, N.J., Nov. 14, 2012

BASKING RIDGE, N.J., Nov. 14, 2012 /PRNewswire/ -- Tackling a restoration
effort unprecedented in Verizon's history, the company's repair technicians
continue to make steady progress reconnecting voice, data, Internet and TV
services for consumers, businesses and government clients in New Jersey, Long
Island, New York City and other parts of the New York metropolitan area.

To view the multimedia assets associated with this release, please click

To date, the repair crews have completed 364,000 post-storm repairs across the
company's Mid-Atlantic and Northeast regions, and more than 1.4 million
customers impacted by power outages have had their FiOS services restored.

Verizon has purchased 8,500 poles since Sandy blew through, compared with a
monthly average of approximately 2,000 poles. Similarly, the company has
purchased 50,000 aerial fiber-optic drop lines that are being placed to
re-connect homes and businesses to Verizon's all-fiber network post-Sandy. In
the prior six months, Verizon used 68,000 aerial fiber drops.

Since Sandy, Verizon technicians have also used more than 14 million feet of
wire, compared with just over 2 million feet in an average month prior to

(NOTE: To view or embed videos of Verizon's restoral and community outreach
efforts after Hurricane Sandy, visit the video catalog at

Restoration and Redeployment:

  oVerizon employees continue to work round-the-clock to restore voice, data,
    Internet and TV service to thousands of customers daily.
  oAt its communications hub at 140 West St. in lower Manhattan, Verizon is
    using the latest technologies, such as infrared cameras, to detect damage
    and to repair and restore the cable vault at that location. (NOTE: To
    view or embed a video of Verizon's restoration of its cable vault in lower
    Manhattan, visit
  oMore than 1,400 employees from the Mid-Atlantic and Northeast continue to
    work with the company's crews in New Jersey, Long Island and the New York
    City area, replacing poles and restringing cables, and restoring service
    to customers in hard-hit areas.
  oVerizon continues to coordinate with commercial power companies and local
    authorities in New York and New Jersey to resolve restoral challenges
    caused by downed power lines, trees and other debris. For example,
    Verizon repair managers established a process to proactively communicate
    with local officials in dozens of the hardest-hit communities in the two
    states to identify issues and to ensure efficient and effective
    coordination of service restoral with power companies.
  oEven in areas where power has been restored to key facilities and
    customers' homes or businesses, Verizon may need to repair or replace
    damaged equipment – such as flooded electronics in switching offices, and
    broken poles and downed lines in neighborhoods – to bring back service for

Customer Repairs, Replacements and Care:

  oVerizon will provide credits for landline customers who have reported an
    out-of-service condition related to Hurricane Sandy.
  oCustomers may suspend their Verizon landline services free of charge if
    they're currently unable to live in their home or operate their small
    business as a result of Sandy.
  oVerizon technical support will help customers determine if their equipment
    such as set-top boxes or home broadband routers is operable or needs
    replacement. Troubleshooting tips are also available for customers at
  oThe company will repair or replace any consumer or small-business Verizon
    equipment damaged by Sandy, without charge. This includes FiOS set-top
    boxes, FiOS broadband routers, optical network terminals and High Speed
    Internet (DSL) broadband routers.

Supporting Emergency Responders and Communities:

  oMany Verizon FiOS and Verizon Wireless stores in the region are offering
    people without power the ability to charge their wireless devices. To
    find a nearby store, visit People should bring their
    own device chargers and call a store first to ensure it's open. Verizon
    Wireless also has staged nine mobile-device charging stations in New York
    and New Jersey. An updated listing of locations and services can be found
  oVerizon's emergency fleet of vehicles and self-contained emergency
    inflatable-air shelters continue to assist public-safety and
    disaster-recovery organizations in Queens and Staten Island in New York,
    and Hoboken and Ortley Beach in New Jersey. These mobile stations provide
    organizations with communications, Internet and video capabilities in
    particularly hard-hit areas where such services may not currently be
    available. In addition, the Verizon vehicle at 92-24 Rockaway Beach in
    Queens is open to the public from 9 a.m. to 5 p.m. for free calls, device
    charging and Internet access.
  oVerizon employees, Verizon Wireless customers and the Verizon Foundation
    have pledged nearly $5.9 million to date to support Hurricane Sandy relief
    and rebuilding efforts. Customers can still make a $10 donation by
    texting REDCROSS to 90999, and those who would like to give more can
    donate up to $50 via text. In addition, more than 6,700 Verizon
    employees have donated to the American Red Cross and Salvation Army
    through the Verizon Foundation's matching gifts program; the foundation
    has matched those donations two-for-one. For more on the Verizon
    Foundation's Sandy support, click here.

Customers can contact Verizon online at to report any
wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).
Please note that hold times will be longer than normal due to higher calling
volumes. For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy,
visit the Emergency Information Center.

Verizon Enterprise Solutions updates are available at

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is
a global leader in delivering broadband and other wireless and wireline
communications services to consumer, business, government and wholesale
customers. Verizon Wireless operates America's most reliable wireless
network, with nearly 96 million retail customers nationwide. Verizon also
provides converged communications, information and entertainment services over
America's most advanced fiber-optic network, and delivers integrated business
solutions to customers in more than 150 countries, including all of the
Fortune 500. A Dow 30 company with $111 billion in 2011 revenues, Verizon
employs a diverse workforce of 184,500. For more information, visit

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SOURCE Verizon

Contact: Northeast, Phil Santoro, +1-617-743-4760,; or Mid-Atlantic, Lee Gierczynski,
+1-412-633-5574,; or National, Bill Kula, APR,
+1-972-718-6924,; or Verizon Enterprise Solutions,
Janet Brumfield, +1-614-723-1060 (office), +1-614-582-9636 (mobile),
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