Telefonica Czech Republic Deploys Amdocs for Providing Customers with a Single
Bill for Fixed Line and Mobile Services
Deployment allows the Czech Republic's largest service provider to quickly
promote new price plans and product bundles
ST. LOUIS, Nov. 14, 2012
ST. LOUIS, Nov. 14, 2012 /PRNewswire/ --Amdocs (NYSE: DOX), the leading
provider of customer experience systems and services, today announced that
Telefonica Czech Republic has deployed Amdocs Document Designer for bill
design, publication and delivery across fixed-line and mobile operations.
Interfacing with multiple billing and ERP (enterprise resource planning)
systems, Amdocs Document Designer will allow Telefonica Czech Republic to
quickly promote new price plans and product bundles and offer a single bill
for fixed-line and mobile services.
"We strive to align our business processes in our fixed line and mobile
business and the deployment of Amdocs Document Designer is a significant step
in this process," said Michaela Horova, Senior Manager for Billing &
Collections, at Telefonica Czech Republic. "With this implementation, we will
be able to improve the customer experience by providing customers with a
single bill for greater transparency of spend across all services. We will
also be able to drive new revenues by informing our customers of cross-product
price plan promotions relevant to them, and by including personalized customer
messages and advertisements for new offerings in their bills."
"Amdocs Document Designer will allow Telefonica Czech Republic to consolidate
its bill formatting systems and produce both paper and digital bills, thereby
generating operational cost-efficiencies and environmental benefits," said
Rebecca Prudhomme, vice president of Amdocs product and solutions marketing.
"But more than that, the monthly bill offers service providers a direct
communication channel to their customers.The capability of using the monthly
bill as a medium for advertising targeted promotions and offerings is a great
example of how Amdocs' products enable service providers to enhance the
customer experience while driving additional revenues.
Telefonica Czech Republic is the largest service provider in the Czech
Republic, and is part of the Telefonica group of companies, one of the world's
largest communications companies by market cap, serving more than 300 million
customers across Europe, Africa and Latin America. Amdocs products have been
deployed at several Telefonica companies, including group entities in Spain,
the UK, Germany, Ireland, Czech Republic and Slovakia. Amdocs has been
supporting billing at Telefonica Czech Republic for the past 12 years.
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For 30 years, Amdocs has ensured service providers' success and embraced their
biggest challenges. To win in the connected world, service providers rely on
Amdocs to simplify the customer experience, harness the data explosion, stay
ahead with new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control product
portfolio with value-driven professional services and managed services
operations. With revenue of approximately $3.2 billion in fiscal 2012, Amdocs
and its over 20,000 employees serve customers in more than 60 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company's filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2011,
filed on December 8, 2011 and our quarterly 6-K filed forms furnished on
February 2, May 15 and August 16, 2012.
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