Zendesk and Magento Partner to Deliver Fully-Integrated Customer Service
Solution for eCommerce Businesses
Provides Online Retailers with Holistic View of Customers, from Purchase to
SAN FRANCISCO and LONDON, Nov. 13, 2012
SAN FRANCISCO and LONDON, Nov. 13, 2012 /PRNewswire/ --Zendesk, the proven
cloud-based customer service software provider, today announced at MagentoLive
UK 2012 a new partnership with Magento, an eBay Inc. company, and a leading
eCommerce platform provider to deliver a fully-integrated and comprehensive
customer service solution for eCommerce. The deep integration between these
two industry-leading platforms makes it incredibly easy for Magento customers
to add Zendesk customer service channels to Magento-powered sites.
A simple configurator gets eCommerce sites up and running with customer
service capabilities in a matter of seconds. This two-way integration allows
Zendesk customer service agents to access consumer data from the Magento
eCommerce platform seamlessly, and vice versa. Because customer views are
available in both platforms, sales and customer service agents can choose
their preferred platform while staying up to date with all customer
"As a user of both products, I'm excited to see Zendesk make such an
investment in the Magento platform," said Lance Stern, Director of Ecommerce
of Anna's Linens. "We look forward to working with Zendesk as they bring these
two important systems together."
"Our investment in this integration is a direct result of feedback from our
many retail customers," said Conan Reidy, Zendesk's Vice President of Business
Development, who presented at the MagentoLive UK event. "Innovative eCommerce
companies are recognizing that customer satisfaction is based on the complete
customer experience, from sales to support and back again. This integration
helps ensure that they work together seamlessly to maintain healthy
relationships that drive future sales."
In addition, Zendesk announced that it is now a Magento Gold-Level Industry
"At Magento, we strive to provide capabilities that lead to our customers'
success – and that is why we partner with other innovative companies like
Zendesk," said Jeff King, Head of Strategy and Partnerships at X.commerce and
Magento. "Zendesk provides an easy way for our retailers to access customer
service capabilities that can help enhance their shoppers' experience, which
therefore lead to a stronger brand and bottom line for our customers."
Zendesk for Magento is available from the Magento Connect Marketplace at
http://www.magentocommerce.com/magento-connect/ and the Zendesk Apps directory
Zendesk is the leading provider of proven, cloud-based customer service
software. For growing organizations, Zendesk is the fastest way to enable
great customer service. More than 20,000 Zendesk customers, including Gilt
Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their
customers, partners, and employees. Founded in 2007, Zendesk is funded by
Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index
Ventures, Matrix Partners, and Redpoint Ventures. Learn more at
Contact: Lisa Kornblatt, SSPR, +1-847-415-9330, email@example.com
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