Standard Life to introduce end-to-end electronic group insurance claim processing

Standard Life to introduce end-to-end electronic group insurance claim 
MONTREAL, Nov. 13, 2012 /CNW Telbec/ - The Standard Life Assurance Company of 
Canada ("Standard Life") today announced that its group insurance customers - 
plan sponsors and members, and intermediaries - will soon benefit from an 
integrated electronic healthcare claim management solution, which will 
optimize every aspect of claim submission, adjudication and processing. 
"All the building blocks for processing claims electronically will be in 
place, making our solution one of the most complete and efficient on the 
market today," said Jacques Latour, Vice-President, Sales, Group insurance. 
"The integrated solution is at the heart of the most recent changes we've 
undertaken to ensure we provide a world-class experience to our group 
insurance customers." 
"Our objectives in deploying the new technology are simple: making it easier 
for our customers to use our services and improving fraud detection to 
ultimately limit the cost of group plans. This is exactly what it will 
deliver: for instance, plan members will have less out-of pocket expenses and 
spend less time on paperwork. The reimbursement process will be simpler and 
faster. It will also be easier for plan members to have access to practical 
information such as claims history on the secure VIP Room. For plan sponsors, 
among other things, it will provide greater flexibility in the plan design," 
added Mr. Latour. 
Technological advances
Standard Life leverages a new powerful multi-benefit claims management 
platform since 2011. The fully automated platform already allows plan members 
to submit health claims online. In 2013, it will also allow an extended 
network of healthcare specialists such as physiotherapists, chiropractors, eye 
care providers, acupuncturists, massage therapists and naturopathic doctors in 
certain provinces and registered on the Telus Health eClaims web portal, to 
electronically submit claims at the point-of-care on behalf of patients who 
are insured with Standard Life. Pharmacists and dentists can already submit 
claims directly to Standard Life electronically. 
About Standard Life
Standard Life plc is a leading long-term savings and investment company 
headquartered in Edinburgh, Scotland. Standard Life has around 6 million 
customers worldwide and operates in the United Kingdom, Europe, North America 
and Asia Pacific, and globally with Standard Life Investments Ltd. 
In Canada, Standard Life has been doing business for almost 180 years. 
Standard Life Financial Inc., which wholly owns The Standard Life Assurance 
Company of Canada and Standard Life Mutual Funds Ltd., is Standard Life plc's 
largest operation outside the UK. With about 2,000 employees, it provides 
long-term savings, investment and insurance solutions to more than 1.4 million 
Canadians, including group benefit and retirement plan members. 
As of September 30, 2012, Standard Life plc had C$337 billion in assets under 
administration, including C$44 billion in Canada through Standard Life 
The Standard Life Assurance Company of Canada offers a wide range of benefits 
and plan types to suit the needs of both employers and employees across 
Canada. They include health, dental and drug plan solutions, health spending 
accounts, travel assistance, flex solutions and multinational pooling. It also 
offers integrated solutions to prevent and manage employees' disabilities and 
facilitate their return to work. 
Mélanie Tardif, CPA, CMA 514-229-6199 
To view this news release in HTML formatting, please use the following URL: 
ST: Quebec
-0- Nov/13/2012 14:00 GMT
Press spacebar to pause and continue. Press esc to stop.