Merck Renews Global Network Contract with Orange Business Services

  Merck Renews Global Network Contract with Orange Business Services

  decision based on business continuity success and superior global services

Business Wire

PARIS -- November 13, 2012

The global pharmaceutical and chemical company Merck  has signed a contract
extension with Orange Business Services for the delivery of an IP VPN to
facilitate secure, efficient connectivity at 180 locations in 60 countries.

Merck sites use a range of access solutions based on business requirements
from Small Office Solutions using an xDSL-based, 2Mbps connection for small
to medium-sized locations up to Gigabit Ethernet for its mission-critical

Along with a global network, Orange Business Services provides Merck video
collaboration services, enabling efficient cross-functional decision-making,
and Business Acceleration, a suite of business services that improves
visibility, management and performance of applications through an optimized
communications infrastructure.

Dr.Peter Emele, Director of Global eWorkplace and Communications, Merck in
Darmstadt, explains the main rationale for the contract extension: “In order
to ensure optimal support for our business activities, we expect the best
possible service – both in network or collaboration services – from our
strategic service provider. Orange Business Services was first choice for us.
In addition, amidst the political upheaval in Egypt and the nuclear reactor
catastrophe in Japan, Orange proved itself a reliable partner capable of
securing our global production and business processes through tailored
business continuity solutions.”

In addition to ensuring global business continuity, the ability for Orange
Business Services to integrate sites of acquired companies seamlessly, such as
the 30 sites of Millipore, the U.S. biotech company that Merck acquired in
2010, was important to Merck. Also, the global orientation of Orange Business
Services and its flexibility in terms of contractual conditions and service
level agreements were key criteria in the Merck decision.

“We are delighted by Merck’s vote of confidence in us,” said Dr. Helmut
Reisinger, senior vice president for Europe, Orange Business Services. “As a
single source provider, we offer our customers a dependable and stable network
with seamless network coverage, coupled with our strong track record in
critical circumstances, such as natural disasters, for proven business
continuity on a global level.”

About Merck

Merck is a global pharmaceutical and chemical company with total revenues of €
10.3 billion in 2011, a history that began in 1668, and a future shaped by
more than 40,000 employees in 67 countries. Its success is characterized by
innovations from entrepreneurial employees. Merck's operating activities come
under the umbrella of Merck KGaA, in which the Merck family holds an
approximately 70% interest and shareholders own the remaining approximately
30%. In 1917 the U.S. subsidiary Merck & Co. was expropriated and has been an
independent company ever since.

About Orange Business Services

Orange Business Services, the France Telecom-Orange branch dedicated to B2B
services, is a leading global integrator of communications solutions for
multinational corporations. With the world's largest, seamless network for
voice and data, Orange Business Services reaches 220 countries and territories
with local support in 166. Offering a comprehensive package of communication
services covering cloud computing, enterprise mobility, M2M, security, unified
communications, videoconferencing, and broadband, Orange Business Services
delivers a best-in-class customer experience across a global landscape.
Thousands of enterprise customers and 1.4 million mobile data users rely on an
Orange Business Services international platform for communicating and
conducting business. Orange Business Services is a four-time winner of Best
Global Operator at the World Communication Awards. Learn more at

France Telecom-Orange is one of the world’s leading telecommunications
operators with sales of 45.3 billion euros for 2011 and has 170,000 employees
worldwide at Sept. 30, 2012. Orange is the Group's single brand for Internet,
television and mobile services in the majority of countries where the company
operates. France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment
A) and on the New York Stock Exchange.

Orange and any other Orange product or service names included in this material
are trade marks of Orange Brand Services Limited, Orange France or France


Orange Business Services
Elizabeth Mayeri, +1 212 251 2086
Héloïse Rothenbühler, +33 1 44 44 93 93
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