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ClickSoftware Showcases Workforce Management Solutions at SAPPHIRE® NOW and SAP® TechEd 2012 in Madrid



 ClickSoftware Showcases Workforce Management Solutions at SAPPHIRE® NOW and
                          SAP® TechEd 2012 in Madrid

Customer Serco to Speak on Benefits of Automated Employee Rostering and Demand
Forecasting

PR Newswire

MADRID, November 13, 2012

MADRID, November 13, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry and SAP® software solution and technology partner, today
announced it will be demonstrating its industry-leading solutions at the
SAPPHIRE® NOW and SAP® TechEd 2012 conferences, being held in Madrid, November
13 - 16 (booth # 1015).  

The partnership between ClickSoftware and SAP offers customers robust
workforce management and mobility solutions through the SAP Workforce
Scheduling and Optimization application by ClickSoftware.  The list of global
companies that depend on SAP Workforce Scheduling and Optimization to manage
growing workforces has been steadily expanding across North America and
Europe, with a recent surge of new customers in Russia and South Africa, and
in verticals including government and public sector, and oil and gas.

Serco, the international service company, recently implemented SAP Workforce
Scheduling and Optimization in multiple business units to automate employee
rostering and shift scheduling, while also providing advanced forecasting. The
solution has become Serco's global platform for staff deployment to match
shifts with customer demand. SAP Workforce Scheduling and Optimization
integrates with Serco's Global implementation of the SAP ERP Human Capital
Management (SAP ERP HCM) solution, proving a single system that runs on
real-time data. This has provided Serco with increased visibility and planning
around the process of rostering staff optimally and efficiently, allowing it
to better meet goals of becoming the world's greatest service company.

To learn more about how Serco deployed SAP Workforce Scheduling and
Optimization and the benefits of the integrated solution, attend session
IL1446, "Use Your Employee Roster to Deliver Service Excellence," on Thursday,
November 15 at 1 p.m. For a summary of Serco's use of the rostering solution,
watch the brief video case study.

"We are a proud partner of SAP and have been very pleased to see the flurry of
success over the past year," said Oded Degany, Executive Vice President,
Corporate Development, ClickSoftware. "The increased demand for SAP Workforce
Scheduling and Optimization by ClickSoftware is keeping pace with the rapid
adoption of workforce management solutions as a way for companies to offer
service excellence while growing and becoming more efficient. The partnership
offers companies worldwide scalable, best-in-breed technology solutions."

Driven by competitive, regulatory, financial and growth pressures, service
organizations need to deliver world-class customer service and significant
operational cost efficiencies. SAP Workforce Scheduling and Optimization
enables real-time decision-making across all parts of the service cycle to
increase productivity - from customer demand forecasting and capacity planning
to shift/roster planning, scheduling, mobility and business analytics. It also
complements core business suite functionality across enterprise resource
planning (ERP) customer service, enterprise asset management, human capital
management and customer relationship management.

To arrange an appointment with ClickSoftware during SAPPHIRE NOW, please
contact: Carolina Sargeant: +44(0)1628-607-020

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Twitter.

SAP, SAPPHIRE, PartnerEdge and all SAP logos are trademarks or registered
trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their
respective companies.

ClickSoftware Company Contact
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd
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