21st Century Insurance Uses Keynote to Ensure High Performance for Its 21st.com Website

  21st Century Insurance Uses Keynote to Ensure High Performance for Its
  21st.com Website

  *Keynote Transaction Perspective, market leading website performance
    monitoring service, assures 21st Century that customers nationwide enjoy
    excellent online experience
  *Alerts inform the company instantly of any web performance and
    availability problems
  *Keynote Performance Insights uses test data to optimize the site
  *Third-party content being served also monitored by Keynote

Business Wire

SAN MATEO, Calif. -- November 12, 2012

Keynote® Systems, Inc., (NASDAQ:KEYN), the global leader in mobile and web
cloud testing & monitoring, today announced that 21st Century Insurance is
using Keynote Internet Testing Environment (KITE), Keynote Transaction
Perspective®, and Keynote Performance Insights to ensure that customers
nationwide receive uniformly high performance and availability from its
21st.com customer-facing website.

“Auto insurance is an extremely competitive marketplace, so providing an
excellent customer experience on our site is critical. Keynote gives us peace
of mind knowing that our site is available and performing well for our
customers, regardless of their geographic location—and that if there’s a
problem we’ll be alerted quickly,” said Aaron Shaffer, Web analytics manager
at 21st Century. “We’ve also had the unexpected benefit of being able to
understand the latency of third-party content on our site. If there’s a
problem, we can identify it, inform the vendor, and remove their tag from our
site until they get the problem fixed.”

21st Century uses KITE to develop test scripts and Transaction Perspective to
simulate key business transactions at regular intervals from multiple
geographic locations nationwide to monitor availability and performance on an
ongoing basis. Keynote Performance Insights helps the company update their
test measurements, interpret performance trends and optimize the site based on
ongoing test data.

“For us, one of the biggest advantages of working with Keynote is that they
not only provide monitoring products but also consulting services,” said
Shaffer. “Keynote consultants enable us to improve our test scripts on an
ongoing basis and provide insight into the data to better optimize our site
for customers and prospects alike.”

“Many customers like 21st Century find that customer-facing websites are a
critical sales and support channel. Excellent performance and availability of
these sites from any customer location is critical to delivering the best
possible customer experience,” said Vik Chaudhary, vice president of product
management and corporate development at Keynote. “Keynote solutions were
developed specifically to enable companies like 21st Century to optimize their
site in order to deliver top-notch performance and quickly troubleshoot and
fix any problems that may occur — regardless of whether the site problem is
under the customer’s direct control or due to content being served by a
third-party provider.”

About Keynote Systems

Keynote® Systems, Inc., (NASDAQ:KEYN) is the global leader in mobile and web
cloud testing & monitoring. Keynote maintains the world’s largest on-demand
performance monitoring and testing infrastructure for Web and mobile sites
comprised of over 7,000 measurement computers and mobile devices in over 275
locations around the world that enable companies to continuously improve the
online and mobile experience. Known as ‘The Mobile and Internet Performance
Authority™,’ Keynote offers three market-leading product platforms:

Keynote Perspective® provides on-demand performance monitoring for enterprise
web and mobile sites including online portals, e-commerce sites and B2B sites.
Over 2,000 customers rely on Keynote Perspective services to know precisely
how their websites, content, and applications perform on actual browsers,
networks, and mobile devices.

Keynote DeviceAnywhere® provides the industry's only true cloud-based platform
for testing and monitoring the functionality, usability, performance and
availability of mobile applications and websites. It's suite of mobile testing
solutions is used by over 1,000 mobile developers and enterprises to deliver
quality mobile applications and services to the mobile channel.

Keynote SIGOS offers active end-to-end Quality of Service (QoS) testing and
monitoring solutions for mobile, fixed and VoIP communications. Its SITE and
Global Roamer products are used by over 200 network operators, content
providers, carriers and regulators in over 100 countries worldwide.

Keynote's 4,000 customers represent top Internet and mobile companies and
include American Express, AT&T, Disney, eBay, E*TRADE, Expedia, Google,
Microsoft, SonyEricsson, T-Mobile and Vodafone. Keynote Systems is
headquartered in San Mateo, California and can be reached at
http://www.keynote.com/ or by phone in the U.S. at 1-800-KEYNOTE.

The trademarks or registered trademarks of Keynote Systems, Inc. in the United
States and other countries include Keynote^®, DataPulse^®, CustomerScope^®,
Keynote Customer Experience Rankings^®, Perspective^®, Keynote Red Alert^®,
Keynote WebEffective^®, The Internet Performance Authority^®, MyKeynote^®,
SIGOS^®, SITE^®, keynote^® The Mobile& Internet Performance Authority™,
Keynote FlexUse^®, Keynote DeviceAnywhere®, Keynote DemoAnywhere®, Keynote
MonitorAnywhere®. All related trademarks, trade names, logos, characters,
design and trade dress are trademarks or registered trademarks of Keynote
Systems, Inc. in the United States and other countries and may not be used
without written permission. All other trademarks are the property of their
respective owners.


Dan Berkowitz, 650-403-3305
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