CUSTOMER SUCCESS: Texas NICUSA Selects BMC Software to Help Deliver
State-of-the-Art Online Services in the Lone Star State
BMC Remedy Improves Quality of Service for State's Official Website
HOUSTON, Nov. 12, 2012 (GLOBE NEWSWIRE) -- Texas NICUSA LLC, a subsidiary of
NIC, the nation's leading provider of official government Internet portals, is
charged with providing the Texas government with efficient, cost-effective
ways to develop and maintain online services for all Texans via www.texas.gov,
the state's official website. The company is contractually obligated to the
State of Texas to demonstrate mature technology and wanted to move to a
superior IT Service Management (ITSM) solution.
Texas NICUSA chose the BMC Remedy IT Service Management solution from BMC
Software (Nasdaq:BMC) to replace the multiple tools it had in place. BMC
provided a mature, proven, single-vendor solution that met and exceeded its
"Rather than having 15 different tools specializing in 15 different areas, we
just love that BMC brings it all together," said Lyndon Cain, configuration
manager at Texas NICUSA. "That makes it easier to integrate with our few
software lifecycle development tools."
Cain added, "We've invested quite a bit with BMC. It's been the backbone of
our IT maturation, and we would like to grow with it."
Texas NICUSA needed to streamline its configuration and change management
processes for multiple operating environments with a single solution to
increase efficiency, reduce risk, and improve customer service.
Texas NICUSA implemented the BMC Remedy IT Service Management solution to
reduce the risk of downtime, improve service and collect data to identify
those processes most likely to pose problems in the future.
With BMC, Texas NICUSA obtained a number of benefits. The company:
*Reduced risks associated with change management through impact analysis,
which provided advanced warning about potential problems
*Improved the quality of service for customers by reducing unplanned
*Obtained metrics for trend analysis, enabling it to proactively address
processes that required change before they caused problems
*Eliminated the inherent complexity, inefficiency and training requirements
associated with multiple change and configuration management tools from
For more information on Texas NICUSA's implementation and the BMC Remedy IT
Service Management solution:
*Watch the NICUSA video
*Access the BMC Remedy Community
*Visit the On the Mark blog
*Follow @BMCSoftware and @BMC_ITSM on Twitter
*Become a fan of BMC on Facebook
Business runs on IT. IT runs on BMC Software.
Business runs better when IT runs its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 — rely on BMC Software (Nasdaq:BMC)to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reducerisk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management andCloud Management offerings.
For the four fiscal quarters ended September 30, 2012, BMC revenue was
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2012 BMC Software, Inc.
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