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Hurricane Sandy Service Update: Verizon Is Out in Force on Veterans Day, Restoring Services for New Jersey, New York City, Long



   Hurricane Sandy Service Update: Verizon Is Out in Force on Veterans Day,
   Restoring Services for New Jersey, New York City, Long Island Customers

Company Has Purchased 8,500 Poles and 50,000 Fiber-Optic Drop Lines, Used More
Than 14 Million Feet of Wire Since Sandy's Oct. 29 Landfall

FiOS Stores in Most-Affected Areas Offer Free Device-Charging to Those Without
Power

PR Newswire

BASKING RIDGE, N.J., Nov. 11, 2012

BASKING RIDGE, N.J., Nov. 11, 2012 /PRNewswire/ -- On this Veterans Day (Nov.
11),  Verizon technicians are on a mission that began with Hurricane Sandy's
Oct. 29 landfall:  Reconnecting  voice, Internet and TV services for
consumers, businesses and government clients in New Jersey, Long Island, New
York City and other parts of the New York metropolitan area.

(Photo:  http://photos.prnewswire.com/prnh/20121111/NY10563-a )
(Photo:  http://photos.prnewswire.com/prnh/20121111/NY10563-b )

In a massive effort to restore services to the affected areas, Verizon has
purchased 8,500 poles since Sandy blew through, compared with a monthly
average of approximately 2,000 poles.  Similarly, the company has purchased
50,000 aerial fiber-optic drop lines that are being placed to connect homes
and businesses to Verizon's all-fiber network post-Sandy.  In the prior six
months, Verizon used 68,000 aerial fiber drops. 

Since Sandy, Verizon technicians have used more than 14 million feet of wire,
compared with just over 2 million feet in an average month prior to Sandy.

(NOTE: To view or embed videos of Verizon's restoral and community outreach
efforts after Hurricane Sandy, visit the video catalog at
http://vz.to/sandyvideos.)

Restoration and Redeployment:

  o Verizon employees continue to restore voice, data, Internet and TV service
    to thousands of customers daily. 
  o The company's crews in New Jersey, Long Island and the New York City area
    are being reinforced by 1,200 employees from other parts of the country. 
    On Sunday (Nov. 11), contingents of Verizon workers from Maryland and
    Massachusetts drove to hard-hit areas in New Jersey and New York to
    replace poles and cables, restoring service to customers as commercial
    power is restored and Verizon crews can access Sandy-damaged facilities
    for the first time. 
  o Verizon continues to coordinate with commercial power companies and local
    authorities to resolve restoral challenges caused by downed power lines,
    trees and other debris.  For example, Verizon construction crews are
    working together with local power companies to place new poles in New
    Jersey communities.
  o Even as power is restored to key facilities and customers' homes or
    businesses, Verizon may need to repair or replace damaged equipment – such
    as flooded electronics in switching offices, and broken poles and downed
    lines in neighborhoods – to bring back service for customers. 

Customer Repairs, Replacements and Care:

  o Verizon will provide credits for landline customers who have reported an
    out-of-service condition related to Hurricane Sandy. 
  o Customers may suspend their Verizon landline services free of charge if
    they're currently unable to live in their home or operate their small
    business as a result of Sandy.
  o Verizon technical support will help customers determine if their equipment
    such as set-top boxes or home broadband routers is operable or needs
    replacement.  Troubleshooting tips are also available for customers at
    www.verizon.com/outage.
  o The company will repair or replace any consumer or small business Verizon
    equipment damaged by Sandy, without charge.  This includes FiOS set-top
    boxes, FiOS broadband routers, optical network terminals and High Speed
    Internet (DSL) broadband routers.

Supporting Emergency Responders and Communities:

  o Many Verizon FiOS and Verizon Wireless stores in the region are offering
    people without power the ability to charge their wireless devices.  To
    find a nearby store, visit http://vz.to/charge.  People should bring their
    own device chargers and call a store first to ensure it's open.  Verizon
    Wireless also has staged eight mobile device charging stations in the
    affected area.  An updated listing of locations and services can be found
    here.
  o Verizon's emergency fleet of vehicles and self-contained emergency
    inflatable-air shelters continue to assist public-safety and
    disaster-recovery organizations in Long Beach, Queens and Staten Island in
    New York, and Hazlet, Hoboken and Ortley Beach in New Jersey.  These
    mobile stations provide organizations with communications, Internet and
    video capabilities in particularly hard-hit areas where such services may
    not currently be available.  In addition, the Verizon vehicle at 92-24
    Rockaway Beach in Queens is open to the public from 9 a.m. to 5 p.m. for
    free calls, device charging and Internet access.
  o To support Hurricane Sandy relief efforts, Verizon Wireless customers and
    the Verizon Foundation have pledged more than $3.8 million to the American
    Red Cross and other organizations aiding in Hurricane Sandy recovery
    efforts.  Customers can still make a $10 donation by texting REDCROSS to
    90999, and those who would like to give more can donate up to $50 via
    text.  In addition, Verizon employees have donated more than $535,000 to
    the American Red Cross and Salvation Army to date through the Verizon
    Foundation's matching gifts program; the foundation will match those
    donations two-for-one.  For more on the Verizon Foundation's Sandy
    support, click here.  (NOTE: To view or embed a FiOS1 New Jersey video of
    Verizon's partnership with the American Red Cross for Sandy relief, visit
    http://vz.to/ZkMiq0.)

Customers can contact Verizon online at www.verizon.com/outage to report any
wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966). 
Please note that hold times will be longer than normal due to higher calling
volumes.  For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy,
visit the Emergency Information Center. 

Verizon Enterprise Solutions updates are available at
www.verizonbusiness.com/info/hurricane.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is
a global leader in delivering broadband and other wireless and wireline
communications services to consumer, business, government and wholesale
customers.  Verizon Wireless operates America's most reliable wireless
network, with nearly 96 million retail customers nationwide.  Verizon also
provides converged communications, information and entertainment services over
America's most advanced fiber-optic network, and delivers integrated business
solutions to customers in more than 150 countries, including all of the
Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon
employs a diverse workforce of 184,500.  For more information, visit
www.verizon.com.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
biographies, media contacts, high-quality video and images, and other
information are available at Verizon's News Center on the World Wide Web at
www.verizon.com/news.  To receive news releases by email, visit the News
Center and register for customized automatic delivery of Verizon news
releases.

SOURCE Verizon

Website: http://www.verizon.com
Contact: Northeast - Lee Gierczynski, +1-412-633-5574,
lee.j.gierczynski@verizon.com; Mid-Atlantic - Harry Mitchell, +1-304-356-3404,
harry.j.mitchell@verizon.com; National - Bill Kula, APR, +1-972-718-6924,
william.kula@verizon.com; Verizon Enterprise Solutions - Janet Brumfield,
+1-614-723-1060 (office), +1-614-582-9636 (mobile),
janet.brumfield@verizon.com
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