Huntington Bank Ranks Highest in National 2012 J.D. Power Small Business
Banking Satisfaction Study
COLUMBUS, Ohio -- November 09, 2012
Small business owners have rated Huntington Bank (NASDAQ: HBAN;
www.huntington.com) highest in the nation for customer satisfaction, according
to the J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction
Study released today. The findings rank Huntington highest in overall customer
satisfaction among the largest financial institutions in the United States,
whose 7,246 customers were surveyed.
Huntington had an overall score of 793 on a 1,000-point scale, up from 767 in
2011, when Huntington ranked second-highest in the nation. J.D. Power’s study
indicates that Huntington performs particularly well in account activities,
product offerings, fees and account information. Overall satisfaction among
small business banking customers averaged 736 in 2012, reflecting a 19-point
increase from 2011.
“Huntington is delighted to have received this positive recognition from an
independent and highly authoritative organization, such as J.D. Power and
Associates,” said Mary Navarro, Huntington’s retail and business banking
director. “Customer satisfaction is at the core of what we do every day. We
thank our customers for their loyalty, and our colleagues, whose highest
priority is engagement with our customers.”
J.D. Power’s ranking comes on the heels of Huntington’s recognition as the
third-largest lender in the country by the U.S. Small Business Administration
(SBA) for total loans. Huntington also ranks as the No. 1 SBA lender in its
markets for both total loans and dollars lent.^1
“Small businesses are a critical priority for Huntington because they create a
significant percentage of the new jobs in the nation and are essential to the
vitality of our cities and communities,” said Steve Rhodes, business banking
director for Huntington. “It is great to hear such positive feedback from our
customer partners that are supporting the nation’s economic recovery.”
Huntington’s small business initiatives include:
*$4 billion commitment to small business lending that began in 2010 and is
on track to be completed ahead of schedule.
*Second-look lending, so that every loan application that may not meet
initial eligibility is reviewed again to see if anything was missed that
could help qualify the company.
*A basic business checking account that is easy to manage. There are no
monthly service fee for businesses that have up to 100 transactions,
online statements, and up to $5,000 in coin and currency handling.
*A strong focus on deep customer relationships and business bankers who
know their customers’ businesses.
The J.D. Power study also concluded that greeting customers when they walk in
a branch can go a long way toward a “satisfying experience.” At Huntington,
every customer who walks into a branch is greeted with the word “Welcome” and
asked what the staff can do for them.
Huntington also has recently been recognized for its consistently outstanding
consumer customer satisfaction. The MSR Group announced that Huntington has
received its APECS® Customer Advocacy Award for the Midwestern Region for a
third consecutive surveyed year, representing top consumer feedback throughout
Huntington’s competitive markets. The MSR Group is a nationally recognized
full-service market research company.
Huntington Bancshares Incorporated is a $56 billion regional bank holding
company headquartered in Columbus, Ohio. The Huntington National Bank, founded
in 1866, provides full-service commercial, small business, and consumer
banking services; mortgage banking services; treasury management and foreign
exchange services; equipment leasing; wealth and investment management
services; trust services; brokerage services; customized insurance brokerage
and service programs; and other financial products and services. The principal
markets for these services are Huntington’s six-state banking franchise: Ohio,
Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky. The primary
distribution channels include a banking network of more than 690 traditional
branches and convenience branches located in grocery stores and retirement
centers, and through an array of alternative distribution channels including
internet and mobile banking, telephone banking, and more than 1,380 ATMs.
Through automotive dealership relationships within its six-state banking
franchise area and selected other Midwest and New England states, Huntington
also provides commercial banking services to the automotive dealers and retail
automobile financing for dealer customers.
^1Huntington is the #1 SBA 7(a) lender in the region made up of Indiana,
Kentucky, Ohio, Michigan, West Virginia and Western PA, Source: U.S. Small
Business Administration fiscal year, ending September 30, 2012.
The Huntington National Bank, Member FDIC. The logo mark and Huntington^® are
federally registered service marks of Huntington Bancshares Incorporated.
Huntington Bancshares Incorporated
Maureen Brown, 614-480-5512
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