GSI Commerce and Belk, Inc. Extend Multiyear Agreement
Extended Contract Renews Customer Care Services for Leader in Southern Fashion
KING OF PRUSSIA, Pa. -- November 09, 2012
GSI Commerce, a leading provider of ecommerce and interactive marketing
solutions, today announced it has signed a multiyear extension with Belk Inc.,
the nation’s largest privately owned mainline department store company. Under
the agreement, which runs through 2015, GSI will now provide multiple site
support to scale with Belk’s continual growth.
GSI and Belk have partnered together since the launch of belk.com in 2008.
“GSI and their expertise in direct to consumer management has proven very
successful for us. We are experiencing tremendous growth and GSI’s customer
service professionals have played a key role in our success,” said Ivy Chin,
senior vice president of ecommerce.
Belk occupies 29 million feet of retail space, all with the single goal of
satisfying the modern Southern lifestyle. “We continually strive to increase
customer satisfaction, loyalty and retention. GSI’s customer service
professionals are an extension of our brand, providing expertise in managing
the consumer experience. We are confident that GSI will continue to deliver
exceptional care to our customers and drive repeat business,” said Chin.
“Quality customer service is critical to the success of a retailer’s ecommerce
business. We look forward to continuing to provide the right resources and
technology to deliver a positive consumer experience on behalf of Belk,” said
Tobias Hartmann, CEO of global operations for GSI Commerce.
About Belk, Inc.
Charlotte, N.C.-based Belk, Inc. (www.belk.com) is the nation’s largest
privately owned mainline department store company with 303 Belk stores located
in 16 Southern states. The company was founded in 1888 by William Henry Belk
in Monroe, N.C., and is in the third generation of Belk family leadership. Its
belk.com website offers a wide assortment of fashion apparel, shoes and
accessories for the entire family along with top name cosmetics, a wedding
registry and a large selection of quality merchandise for the home. To connect
with Belk via Facebook, Twitter, YouTube, blog, mobile phone text messages or
by email, go to: Belk Get Connected.
About GSI Commerce
GSI Commerce® enables ecommerce, multichannel retailing and digital marketing
for global enterprises in the U.S. and internationally. GSI’s ecommerce
services, which include technology, order management, payment processing,
fulfillment and customer care, are available on a modular basis or as part of
an integrated solution. GSI’s marketing services are comprised of innovative
digital marketing products and services which include database management and
segmentation, marketing distribution channels, a global digital agency to
drive strategic and creative direction and an advanced advertising analytics
and attribution management platform. GSI is headquartered in King of Prussia,
Pa. and has major service offices in New York, Los Angeles, Barcelona, Spain,
London, UK and Beijing, China. More information can be found at
gsicommerce.com. GSI is an eBay Inc. (Nasdaq: EBAY) company.
Kelly Henry, 610-491-7474 (Media)
Director, Corporate Communications
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