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Time Warner Cable Announces It Will Automatically Credit Many New York City–Area Customers Affected By Hurricane Sandy



  Time Warner Cable Announces It Will Automatically Credit Many New York
  City–Area Customers Affected By Hurricane Sandy

Business Wire

NEW YORK -- November 08, 2012

In response to the sustained, widespread impact of Hurricane Sandy on the
greater New York City area, Time Warner Cable has announced that it will
automatically credit many local residential and business customers whose
services were interrupted.

As service is restored, Time Warner Cable will automatically apply credits for
residential customers’ TV, Internet and Home phone services (including
applicable equipment) and for business customers’ Business Class services in
areas where the vast majority of customers experienced an extended outage.
This credit will automatically appear on customers’ statements, labeled
“Hurricane Sandy Credit.”

“The effects of Hurricane Sandy on our customers are unprecedented in scope
and duration,” said John Quigley, regional VP of operations for Time Warner
Cable’s New York City market. “By posting credits automatically to customers’
accounts in the hardest-hit parts of our service area, we hope these affected
residents and businesses will have one less call to make as they recover from
the storm.”

For customers with individual or localized service interruptions, Time Warner
Cable will provide credits on an individual basis. To request appropriate
credit after service is restored, residential customers can call (212)
358-0900 or (718) 358-0900, and Business Class customers can call
1-877-227-8711.

Also, Time Warner Cable will waive any fees or penalties for equipment, such
as set-top boxes and cable modems, which is lost, damaged or destroyed as a
result of the storm. Customers should exchange their damaged equipment at one
of our retail locations or give it to a Time Warner Cable service technician
during a service call.

For customers who need to relocate temporarily following damage to their home,
Time Warner Cable will waive the usual fees associated with installing,
transferring or reconnecting service. Time Warner Cable will also waive the
fees associated with suspending accounts for customers who need to disconnect
their services temporarily to deal with their home situation.

Time Warner Cable is providing regularly updated information on outages at a
dedicated web page: www.twc.com/hurricanesandy, with some street-level detail
on estimated restoration times.

About Time Warner Cable

Time Warner Cable Inc. (NYSE:TWC) is among the largest providers of video,
high‐speed data and voice services in the United States, connecting more than
15 million customers to entertainment, information and each other. Time Warner
Cable Business Class offers data, video and voice services to businesses of
all sizes, cell tower backhaul services to wireless carriers and, through its
NaviSite subsidiary, managed and outsourced information technology solutions
and cloud services. Time Warner Cable Media, the advertising arm of Time
Warner Cable, offers national, regional and local companies innovative
advertising solutions. More information about the services of Time Warner
Cable is available at www.timewarnercable.com, www.twcbc.com,
www.navisite.com, and www.twcmedia.com.

Contact:

Time Warner Cable
Bobby Amirshahi, 212-598-7395
Bobby.Amirshahi@TWCable.com
Eric Mangan, 212-379-5979
Eric.Mangan@TWCable.com
or
Follow us on Twitter @TWCable_NYC
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