Verizon Post-Sandy Service Restoral Efforts Continue

             Verizon Post-Sandy Service Restoral Efforts Continue

More Than 1,200 Employees Redeploying to Hard-Hit New Jersey, New York City
Area From Other Parts of Region

FiOS Stores in Hardest-Hit Areas Continue to Offer Free Device-Charging to
Those Without Power

PR Newswire

BASKING RIDGE, N.J., Nov. 8, 2012

BASKING RIDGE, N.J., Nov. 8, 2012 /PRNewswire/ --Verizon is bringing in more
than 1,200 additional wireline employees from other parts of its service area
to help reconnect consumers, businesses and government clients in New Jersey
and the New York City metropolitan area, which were severely affected by
Hurricane Sandy.



Restoration and Redeployment:

  oVerizon continues to redeploy technicians and equipment to New Jersey and
    the New York City area to hasten restoral as commercial power is restored
    and Verizon crews can access Sandy-damaged facilities for the first time.
    Verizon is augmenting its repair force in these two areas, drawing crews
    from Maryland, Massachusetts, upstate New York, Pennsylvania and
  oThe company has extended call-center hours and employee work shifts to
    better meet customers' service needs.
  oVerizon employees continue to restore voice, data, Internet and TV service
    to customers, and crews are assessing any new damage to outside
    facilities, such as poles and cables, from Winter Storm Athena.
  oVerizon continues to coordinate with commercial power companies and local
    authorities to resolve restoral challenges caused by downed power lines,
    trees and other debris; and heavy snow in some areas of the region
    affected by the two storms.
  oEven as power is restored to key facilities and customers' homes or
    businesses, Verizon may need to repair or replace damaged equipment – such
    as flooded electronics in switching offices, and broken poles and downed
    lines in neighborhoods – to bring back service for customers.
  oVerizon provides an emergency backup battery to its FiOS customers at
    installation in the event they lose commercial power. This battery backup
    unit (BBU) provides up to eight hours of standby voice service, depending
    on usage. For example, receiving calls uses power to ring the phones and
    would reduce the available backup power time. The BBU will shut down
    approximately one hour before the battery is fully depleted. At that
    point, a customer can press the "battery emergency use" button located on
    the BBU and obtain up to an hour of battery life in the event the customer
    needs to make an emergency call.
  o(NOTE: To view or embed videos of Verizon's restoral and community
    outreach efforts after Sandy, visit

Customer Repairs, Replacements and Care:

  oCustomers may suspend their Verizon landline services free of charge if
    they're currently unable to live in their home or operate their small
    business as a result of Sandy.
  oVerizon will provide credits for landline customers who have reported an
    out-of-service condition related to Hurricane Sandy. Verizon Wireless is
    offering a Voice and Text program for customers in counties of New York
    and New Jersey impacted by Hurricane Sandy. Domestic voice and text usage
    will be automatically removed from accounts for activity between Oct. 29
    and Nov. 16. Included counties can be found at:
  oVerizon technical support will help customers determine if their equipment
    such as set-top boxes or home broadband routers is operable or needs
    replacement. Troubleshooting tips are also available for customers at
  oThe company will repair or replace any consumer or small business Verizon
    equipment damaged by Sandy, without charge. This includes FiOS set-top
    boxes, FiOS broadband routers, optical network terminals and High Speed
    Internet (DSL) broadband routers.

Supporting Emergency Responders, Communities:

  oMany Verizon FiOS and Verizon Wireless stores in the region are open to
    people without power who need to charge their wireless devices. To find a
    nearby store, click here. People should bring their own device chargers
    and call a store first to ensure it's open.
  oVerizon currently is assessing where to redeploy several units in its
    emergency fleet of vehicles and self-contained emergency inflatable-air
    shelters that it moved to a safe zone Wednesday (Nov. 7) in advance of
    Athena. These units assist local government, public-safety and emergency
    management agencies, providing them with communications, Internet and
    video capabilities in particularly hard-hit areas where such services may
    not currently be available.
  oTo support Hurricane Sandy relief efforts, Verizon Wireless customers and
    the Verizon Foundation have pledged more than $3.7 million to the American
    Red Cross and other organizations aiding in Hurricane Sandy recovery
    efforts. Customers can still make a $10 donation by texting REDCROSS to
    90999, and those who would like to give more can donate up to $50 via
    text. In addition, Verizon employees have donated nearly $500,000 to the
    American Red Cross and Salvation Army to date through the Verizon
    Foundation's matching gifts program; the foundation will match those
    donations two-for-one. For more on the Verizon Foundation's Sandy
    support, click here.

Customers can contact Verizon online at to report any
wireline service-related issues; or call 1-800-VERIZON (1-800-837-4966).
Please note that hold times will be longer than normal due to higher calling
volumes. For prior Hurricane Sandy updates, click here.

For more information on Verizon Wireless efforts related to Hurricane Sandy,
visit the Emergency Information Center.

Verizon Enterprise Solutions updates are available at

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is
a global leader in delivering broadband and other wireless and wireline
communications services to consumer, business, government and wholesale
customers. Verizon Wireless operates America's most reliable wireless
network, with nearly 96 million retail customers nationwide. Verizon also
provides converged communications, information and entertainment services over
America's most advanced fiber-optic network, and delivers integrated business
solutions to customers in more than 150 countries, including all of the
Fortune 500. A Dow 30 company with $111 billion in 2011 revenues, Verizon
employs a diverse workforce of 184,500. For more information, visit

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
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SOURCE Verizon

Contact: Northeast: John Bonomo, +1-212-321-8033,;
Mid-Atlantic: Harry Mitchell, +1-304-356-3404,;
National: Bill Kula, APR, +1-972-718-6924,; Verizon
Enterprise Solutions: Janet Brumfield, +1-614-723-1060 (office),
+1-614-582-9636 (mobile),
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