Strativity Group, Inc. Expands Services to Canadian Clients
Wayne Morris Appointed as Principal in charge of Canadian Operations.
HACKENSACK, N.J., Nov. 8, 2012
HACKENSACK, N.J., Nov. 8, 2012 /PRNewswire/ --Strativity Group, a customer
experience strategy design and transformation firm, announce today that Wayne
Morris will be joining their team on November 12, 2012.
Mr. Morris joins Strativity Group in the position of Principal in charge of
Canadian Operations and will be leading client engagements and business
development in Canada.
Morris brings to Strativity Group two decades of expertise in customer
experience and contact centre operations with Deloitte Consulting and TELUS.
He has been a leader in the contact centre industry with a real passion for
customer centricity. Morris has a diverse background in contact centre
management, operations, and technology and has led performance contact centres
in a number of industries including: Financial Services (Banking and
Insurance), Telecommunications, Environmental, and Manufacturing.
Most recently, Wayne was Senior Vice-President of Sales for Gexel
Telecommunications International where he specialized in developing
outsourcing partnerships and building solutions that allowed his clients to
not only focus on their core competencies, but also to improve their overall
service quality by building brand equity and loyalty through exceptional
customer interactions. Prior to that, Wayne was a Senior Manager at Deloitte
Consulting; where he specialized in customer experience and contact centre
strategy as well as operational transformations; and helped organizations
deliver on their promises to customers while driving business results.
"As we expand our offering to clients worldwide, Wayne brings to Strativity a
wealth of expertise and knowledge to serve our Canadian clients," said Lior
Arussy, President of Strativity Group. "Combining our proven methodology with
Wayne's passion will deliver exceptional results to our growing list of
Wayne Morris added, "I am delighted to join such a prestigious firm! I
believe that there is tremendous opportunity in the Canadian marketplace to
help organizations not only create a customer-centric culture and build
customer trust, but also (and more importantly) execute on the customer
About Strativity Group, Inc.
Strativity Group, Inc. is a global customer experience transformation firm
specializing in design, innovation and deployment of differentiating,
profitable customer experiences and customer centric strategies. Utilizing a
multidisciplinary methodology which includes diagnostics, consulting
innovation, organizational readiness, employee education and communication we
ensure successful execution and realization of the financial benefits. Our
focus is very simple: successful execution of your customer experience
strategy. These effective strategies typically deliver fast, measurable return
on investment within 6-9 months.
Strativity Group. Inc. works with both Global 2000 companies as well as
emerging businesses around the world. Our clients include Mercedes-Benz,
Nokia, Computer Associates, SAP, American Management Association, Seagate
Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K,
University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage,
Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and
SOURCE Strativity Group, Inc.
Contact: Lacey Stephen, +1-201-808-8510
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