Orange Business Services Awarded for Providing “World Class” Customer Experience

  Orange Business Services Awarded for Providing “World Class” Customer

   outscores rivals and sets new world record for customer satisfaction in
   “reaching difficult locations,” according to independent benchmark study

Business Wire

PARIS -- November 08, 2012

Orange Business Services achieved a “World Class” perceived performance rating
from its customers, according to the recently published 13^th edition of the
Ocean82 benchmarking report “Voice of the Customer: Global DataVPN.” Ocean82
is an established marketing services firm specializing in benchmarking the
customer service experience for the Information and Communication Technologies

In addition, Orange Business Services is recognized by:

  *A Gold Award for exceeding the “outstanding” benchmark for customer
    satisfaction in 17 out of 41 areas of service, including “secure data
    transfer,” “indispensable to customers,” and “network reliability.”
  *Its new world record for customer satisfaction in “reaching difficult
    locations” and is the only global network service provider that is
    perceived to deliver outstanding levels of customer satisfaction for
    “geographical reach end to end” and “coordinating international
    installations effectively.”
  *Higher than average customer loyalty predicts a 95 percent chance that
    Orange Business Services will grow profitably.

According to Joseph Ferri, Chief Relationship Officer at Ocean82: "A
relentless focus on adding value to customers results in sustainable and
profitable growth for service providers. Therefore, it is critical to
independently measure the customer service experience relative to competitors,
market benchmarks and best practice. These measures, when undertaken
regularly, deliver the most complete understanding of how well the customer's
needs and expectations are being fulfilled; which is critical in the quest to
outperform competitors in the global market.”

In total 998 respondents from large business enterprises participated in the
survey generating more than 65,000 data points assessing service from bid to
bill. These data points were analyzed to derive the Ocean82 Positioning Score,
a measure of strategic success and sustainable advantage.

“Our single driver at Orange Business Services is to continually improve our
customer experience,” said Dominique Espinasse, senior vice president,
Customer Services & Operations, Orange Business Services. “The independently
produced Ocean82 results demonstrate that Orange Business Services continues
to earn the confidence of our customers. Having our customers report that they
are not simply satisfied with our work but find it ‘world class’ and
‘outstanding’ is the biggest compliment that we can be paid as a global
service provider.”

About Orange Business Services

Orange Business Services, the France Telecom-Orange branch dedicated to B2B
services, is a leading global integrator of communications solutions for
multinational corporations. With the world's largest, seamless network for
voice and data, Orange Business Services reaches 220 countries and territories
with local support in 166. Offering a comprehensive package of communication
services covering cloud computing, enterprise mobility, M2M, security, unified
communications, videoconferencing, and broadband, Orange Business Services
delivers a best-in-class customer experience across a global landscape.
Thousands of enterprise customers and 1.4 million mobile data users rely on an
Orange Business Services international platform for communicating and
conducting business. Orange Business Services is a four-time winner of Best
Global Operator at the World Communication Awards. Learn more at

France Telecom-Orange is one of the world’s leading telecommunications
operators with sales of 45.3 billion euros for 2011 and has 170,000 employees
worldwide at Sept. 30, 2012. Orange is the Group's single brand for Internet,
television and mobile services in the majority of countries where the company
operates. France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment
A) and on the New York Stock Exchange.

Orange and any other Orange product or service names included in this material
are trade marks of Orange Brand Services Limited, Orange France or France


Orange Business Services
Elizabeth Mayeri, +1 212 251 2086
Héloïse Rothenbühler, +33 1 44 44 93 93
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