The Service Council Expands Its Consulting and Advisory Coverage

  The Service Council Expands Its Consulting and Advisory Coverage

Former Polycom Services Executive Team, Led by SVP & GM Geno Alissi, Provides
 the Industry’s Most Complete Portfolio of Consulting, Advisory and Mentoring

Business Wire

BOSTON -- November 08, 2012

The Service Council™, the global community where service executives “share,
shape and sharpen their strategies,” today announced five new appointments to
its Research and Advisory leadership team, including:

  *Geno Alissi – Senior Vice President & Principal Consultant
  *Amit Akkad – Vice President & Principal Consultant
  *Richard Grumet – Principal Consultant, Sales, Marketing & Business
  *Marge Hanson – Principal Consultant, Finance
  *Lyle York – Principal Consultant, Service Delivery and Operations

Geno Alissi, former Senior Vice President and General Manager of Global
Services at Polycom, Inc., assumes operational management of the staff,
reporting to Bill Pollock, President and Chief Research Officer of The Service
Council. Geno is widely recognized among colleagues and clients in the
services community as “a results producing executive with a passion for the
industry and a personal commitment to both customers and the people with whom
he works.” He is also acknowledged as an expert at managing high-tech services

Under Geno’s leadership, between 2003 and 2010, Polycom underwent an
impressive service transformation growing its annual service revenues by 500
percent to more than $175 million, nearly doubling its gross margin and
increasing its contribution margin by nearly two-and-a-half times.

Alissi will be supported by four former members of his executive team at
Polycom, including Amit Akkad (VP Global Services), Rick Grumet (VP Worldwide
PGS Sales), Marge Hanson (Senior Director of Finance) and Lyle York (VP
Customer Support).

“The ability to supplement our existing community outreach with the knowledge
and experience that Geno and his former executive team from Polycom bring to
the table, uniquely positions The Service Council as the leading research,
advisory, consulting and mentoring resource that supports global services
organizations in embracing a Smarter Services™ culture,” said John Carroll,
CEO of The Service Council.

Pollock agrees that, “The combined power of The Service Council’s research
process already in place through our ongoing industry-wide research
initiatives, coupled with the experiential consulting, advisory and mentoring
capabilities offered by Geno and his team, positions The Service Council as
the leader in providing global services organizations with cradle-to-grave
support in their quest to attain Best Practices.”

“I am excited to be joining The Service Council and look forward to continuing
the close collaboration with my former executive team in supporting our
community,” added Alissi. “It will be our mission to assist global services
organizations in attaining Best Practices by embracing the Smarter Services
philosophy established by The Service Council, and delivering as part of our
comprehensive Service Index™ offering.”

About The Service Council™

The Service Council™ ( is a leading research
and advisory firm that supports an exclusive community of Services, Services
Logistics, Customer Experience, Field Service and Customer Satisfaction
Executives representing global, industry-leading, service-centric

All of The Service Council™’s offerings are delivered through its proprietary
Smarter Services™ research framework and Service Index™ programs, uniquely
positioning The Service Council™ to enable global Services Executives to
measure, attain and sustain desired levels of Best Practices performance. For
more information on becoming a Service Connect™ member, or to register for the
annual Smarter Services™ Executive Symposium, please contact us at
info@theservicecouncil.comor visit


The Service Council™
John Carroll, 617-717-8300
Press spacebar to pause and continue. Press esc to stop.