CUSTOMER WIN: Memphis City School District Saves Time, Money With BMC Software

CUSTOMER WIN: Memphis City School District Saves Time, Money With BMC Software

BMC FootPrints Asset Management Solution Increases IT Efficiency, Reduces

DENVER, Nov. 7, 2012 (GLOBE NEWSWIRE) -- EDUCAUSE 2012 -- With over 100,000
students, 195 schools and 16,000 employees, the Memphis City School District
is one of the largest in the United States.

As part of its commitment to provide cutting-edge technology for all its
students and teachers while coping with very tight budgets, the district
wanted more sophisticated IT asset management software to increase staff
efficiency and demonstrably reduce costs. 

After a thorough evaluation of available options, the district chose the BMC
FootPrints Asset Core solution from BMC Software (Nasdaq:BMC) because of its
rich feature set, its ability to provide power management capabilities, and
its potential for significant added value when integrated with the
already-deployed BMC FootPrints Service Core solution for IT service

"The modularity of BMC FootPrints allowed us to initially deploy service
management capabilities such as incident, problem and change management
functionality," said Dorren Ball, enterprise system services manager for the
Memphis City School District. "We had a positive experience with these
capabilities from BMC and as our IT management needs evolved to include asset
management, so we chose to extend our investment in FootPrints to seamlessly
integrate service management with robust asset management as well."

Ball added, "Memphis City Schools has over 498 applications running across the
entire school district, so deploying the latest patches and software updates
has been very time consuming and required a manual resource intensive process
- it has been a never-ending battle trying to do that the old fashioned way,
by having people run around to all the schools. By using the FootPrints
automated process for software license management, OS and Patch deployment; we
can now automate these services in mass-production, and we can do it without
impacting our customers.What previously took us weeks to do, now takes just

The Challenge

The Memphis City School District needed to upgrade its IT asset management
capabilities to obtain an accurate picture of its inventory through discovery
mapping and to enable remote asset management of all endpoints on the network.

The Solution

The district implemented the BMC FootPrints solution to meet its objectives,
eliminate manual, paper-based processes and implement power control processes
for desktops.


With the BMC FootPrints solution, the Memphis City School District anticipates
a number of benefits, including:

  oPower management savings that are expected to provide a 100 percent return
    on the BMC FootPrints investment in approximately two years
  oReduction in patch deployment times from one week to under 24 hours
    through the automation of previously manual processes
  oImproved success rate for patch deployment
  oMonitoring capabilities to ensure that staff can download appropriate
    resources while blocking those that are inappropriate


BMC Software will be exhibiting at this year's EDUCAUSE annual conference
(Nov. 6 – 9), in Denver, CO. At the event, BMC will provide an opportunity for
conference attendees to view demos of its full range of IT service and asset
management solutions. BMC experts will be on-hand to answer questions and
inquiries regarding approaches to IT service and asset management techniques
within a variety of educational IT environments, ranging from small and
medium-sized organizations to the largest enterprises.Please visit BMC
Software at booth #855 during EDUCAUSE 2012, in the Colorado Convention Center
in Denver.

For more information on the Memphis City School District's implementation and
BMC FootPrints please:

  *Watch the BMC FootPrints Asset Core Demo
  *Follow @BMC_FootPrints on Twitter
  *Access the BMC FootPrints community
  *Visit the On the Mark blog
  *Become a fan of BMC on Facebook

Tweet this: @mcsk12 selects @BMC_FootPrints asset management #ITAM to drive IT
efficiencies and reduce costs. See BMC Software at booth 855 at #EDU12

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs its best.Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 — rely on BMC Software (Nasdaq:BMC)to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reducerisk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management andCloud Management offerings.
For the four fiscal quarters ended September 30, 2012, BMC revenue was
approximately $2.2

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CONTACT: Editorial contacts:
         Tara Hanney
         BMC Software
         +1 713 918 2745
         Lisette Paras
         Ogilvy PR Worldwide
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