SL Corporation’s RTView® Extends IBM® Tivoli® Netcool® to Meet the Needs of Application Support Teams

  SL Corporation’s RTView® Extends IBM® Tivoli® Netcool® to Meet the Needs of
  Application Support Teams

RTView Enables Filtering and Enrichment of Netcool Events to Better Determine
                 How to Solve Problems as They Are Happening

Business Wire

CORTE MADERA, Calif. -- November 06, 2012

SL Corporation^®, a leading provider of application and service-level system
monitoring solutions, today announced that their flagship product, RTView^®
Enterprise Monitor, extends IBM^® Tivoli^® Netcool^® to provide application
support teams with the visibility they need to understand how Netcool events
impact their particular applications and services.

“While many organizations publish Netcool events to their application support
teams, often these events become noise due to a lack of context and
relevance,” said Rodney Morrison, Vice President of Products for SL
Corporation. “RTView interfaces with Netcool events and data to provide
application support teams with a visibility system that is both about them,
and under their control.”

The facets of this tailored event management solution include:

  *Enrichment of Netcool events through introspection of the event and
    correlation with additional data to determine the services or groups
    impacted and ensure the event is actionable
  *Annotation of events with details about who interacted with the event, and
    how the event was evaluated and handled
  *Filtering of Netcool events based on role, business service, etc. so that
    each application support team member only sees what they care about
  *Additional filtering of Netcool events based on suppression – the ability
    to interact with events and set rules to categorically filter out those
    that are not relevant
  *Top-level views with drill down into the full content of a Netcool alert,
    and analysis of the alert data against historical trends to prioritize the
    alert based on potential impact

Fortune 100 companies currently using RTView Enterprise Monitor to extend
Netcool events are leveraging up to four RTView functional modules to deliver
the visibility required by their application support teams:

1) Holistic, single-pane-of-glass views – bringing together all of the data
from Netcool and other systems and applications that RTView is monitoring, as
well as data from other monitoring tools, all in one place

2) Correlation and filtering of events, storage of history, and centralized
views across all events via a highly scalable and flexible platform

3) Event Management – workflow describing who owns an event, how it is
handled, and how it is ultimately resolved

4) Business impact – similar to a BSM solution for Netcool, enrichment of
alerts based on a service dependency model to see the impact on services of
those events

About SL Corporation

Over the past 25 years, SL Corporation has become the most knowledgeable and
responsive provider of real-time monitoring, analytics, and visibility
solutions. SL’s flagship product, RTView, addresses a broad spectrum of
enterprise visibility challenges spanning application performance monitoring
(APM), business service management (BSM), business activity monitoring (BAM),
and component-level infrastructure monitoring. RTView has also become the de
facto standard for enhancing visibility into TIBCO middleware, Oracle
Coherence in-memory data grids, and complex distributed applications. SL’s
exclusive focus on real-time visibility solutions, commitment to customer
success, and partner-centric culture are why thousands of industry leaders
have chosen to work with SL to support their most critical applications and
businesses. SL Corporation can be reached at +1 415-927-8400 or on the web at


SL Corporation
Katherine Rincon, +1 415-927-8516
VP, Marketing
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