Fresenius Medical Care Responds to Hurricane Sandy in the Mid-Atlantic
Nation’s Leading Dialysis Provider Assures Continued Patient Care for Affected
WALTHAM, Mass. -- November 06, 2012
Although more than 100 Fresenius Medical Care North America (FMCNA) clinics in
the mid-Atlantic region were affected by Hurricane Sandy last week, all but
one have now resumed operations.
FMCNA, the nation’s leading network of dialysis facilities, is pleased to
report that all of its patients and employees are now accounted for and safe,
even though many were personally affected by the storm, which caused power
outages, widespread flooding and significant property damage.
Patients needing emergency help or information about specific dialysis clinics
should call FMCNA’s toll-free Patient Emergency Hotline: 1-800-626-1297.
The Fresenius Medical Care Disaster Response Team – assisted by divisional,
technical and regional employees, local governments and community
organizations such as the Kidney Community Emergency Response (KCER) Coalition
– worked overtime to prepare for and respond to the storm. FMCNA and its
partners continue to meet daily to coordinate a variety of critical
activities, such as:
*Providing extra treatments to patients at clinics affected by the storm;
*Arranging treatments for patients served by closed clinics, including
patients from other dialysis companies;
*Delivering generators, bottled water and warm meals to facilities and
employees in need;
*Providing gasoline for employees’ cars and personal generators across New
Jersey and New York;
*Supplying motor homes equipped with personal supplies and generators to
employees who lost homes or whose homes are not safe to occupy.
“We have taken extraordinary steps to ensure uninterrupted dialysis treatments
for patients,” said Bill Numbers, FMCNA Vice President of Operations Support
and Incident Commander for Disaster Response and Planning. “Fortunately, our
advance preparation for situations like this gave us a head start in planning
how to respond quickly and effectively.”
FMCNA’s disaster response plan has been tested and validated many times in
recent years, from Hurricanes Ike, Isaac and Katrina to tornados, floods and
severe thunderstorms. When such events occur, FMCNA coordinates efforts across
all levels of the company, ensuring the ability of staff to provide patients
with dialysis treatments, equipment and supplies, medicines and lab services.
As a result, FMCNA was able to continue serving patients both during and after
the storm, in some cases by arranging for them to receive treatment at
alternative locations. The Fresenius Medical Care Harlem clinic in New York
City, for instance, opened at 5 a.m. on Sunday before the storm to dialyze
patients from southern Manhattan, whose usual clinics were closed by emergency
officials. The Harlem clinic was able to offer uninterrupted patient care, in
part, by providing hotel rooms and cab fare for employees.
"When we heard Sandy was going to hit Manhattan, everyone at Fresenius
including, our regional vice president, area managers, medical directors,
nephrologists, nurses, patient care technicians, support staff, technical
group and educators - came together to ensure our patients were cared for,"
said Erlyn Tanzo, R.N., clinical manager at Fresenius Medical Care Harlem.
"I'm so proud to work a company that truly cares about its patients and
In New Jersey, FMCNA took the unusual step of bringing in a gasoline tanker to
alleviate fuel shortages that were hindering its employees from driving to
work. “This helps lift a major worry for our team,” said Ananda Williams-Gray,
R.N., area manager for Fresenius Medical Care. “We’ve been able to provide
treatment for all our patients in the area without interruption, despite
massive power outages and gas shortages. Our team doesn’t have to wait two
hours at a gas station; they can depend on Fresenius Medical Care for
essentials, such as gas and power.”
While storms and other natural disasters can be inconvenient and even
life-threatening for entire communities, they pose an especially serious
health threat to dialysis patients whose treatments are delayed by electrical
power outages or inability to access their normal treatment locations.
Patients with end-stage renal disease (ESRD) typically need dialysis treatment
every two days to clean waste products from their blood, remove extra fluids
and control their bodies’ chemistry after their kidneys have failed.
For more information on FMCNA’s natural disaster response efforts and
important tips to help patients prepare for any emergency, visit FMCNA’s
Emergency Preparedness website.
About Fresenius Medical Care
Fresenius Medical Care (NYSE: FMS) is the world’s leading company devoted to
patient-centered renal therapy. Through more than 3,119 clinics in North
America, Europe, Latin America, Asia-Pacific and Africa, we provide kidney
dialysis treatments to approximately 253,000 patients worldwide. We are also
the world’s leading maker of dialysis products, such as dialysis machines,
dialyzers and related disposable products. Chronic kidney failure is a
condition that affects more than 2.1 million individuals worldwide. For more
information about the company’s more than 2,100 U.S. dialysis facilities,
visit www.ultracare-dialysis.com (in English and Spanish). For more
information about Fresenius Medical Care, visit www.fmc-ag.com or
Brooks Toombs, 1-617-638-0022 / voice
Fresenius Medical Care
Rosemary Heinold, 781-699-4171 / voice
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