IDC MarketScape Shows Worldwide HR BPO Market for 2012 Has Stabilized While Platform Exploration Continues

  IDC MarketScape Shows Worldwide HR BPO Market for 2012 Has Stabilized While
  Platform Exploration Continues

Business Wire

FRAMINGHAM, Mass. -- November 06, 2012

International Data Corporation (IDC) has released its 2012 MarketScape report
profiling and ranking the leading providers in the worldwide human resource
business process outsourcing (HR BPO) market. This new research indicates that
while prior years were marked by mergers and acquisitions, 2011 and 2012 thus
far have been quiet on the M&A front, leaving a relatively stable field. This
analysis did find that a significant number of vendors are exploring a
platform based on SaaS provider Workday.

IDC MarketScape: Worldwide HR BPO 2012 Vendor Analysis  (IDC #237630)
evaluates the offerings and prospects of nine vendors' relative capabilities.
These providers were evaluated using detailed criteria that IDC identified as
key factors contributing to vendor success in the worldwide HR BPO market. The
vendors included in the analysis are Accenture, Aon Hewitt, ADP, Hewlett
Packard, IBM, Infosys, NortgateArinso, Tata Consultancy Services, and Xerox HR
Services. The IDC MarketScape methodology placed Accenture, ADP and IBM in the
Leaders category.

"The vendors covered in this analysis generally all provide mature service
offerings with similar strengths and weaknesses. However, emerging
technologies across cloud, mobile, social, and big data/analytics may prove to
be game changers in the next few years," said Lisa Rowan, research vice
president, HR, Talent, and Learning Strategies for IDC. "Platforms and
platform strategy have always played an important role in HR BPO services and
a move to cloud platforms like Workday may be game changing. Social and mobile
open up new, more efficient ways to communicate with clients and clients'
employees. HR is clamoring for help with actionable HR metrics, both
operational and strategic. Delivering on both types of analyses will be a real
differentiator for providers that are able to do so effectively."

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of
the competitive fitness of ICT (information and communications technology)
suppliers in a given market. The research methodology utilizes a rigorous
scoring methodology based on both qualitative and quantitative criteria that
results in a single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which the product
and service offerings, capabilities and strategies, and current and future
market success factors of IT and telecommunications vendors can be
meaningfully compared. The framework also provides technology buyers with a
360-degree assessment of the strengths and weaknesses of current and
prospective vendors.

For more information about IDC MarketScape reports, please contact Karen Moser

About IDC

International Data Corporation (IDC) is the premier global provider of market
intelligence, advisory services, and events for the information technology,
telecommunications, and consumer technology markets. IDC helps IT
professionals, business executives, and the investment community to make
fact-based decisions on technology purchases and business strategy. More than
1,000 IDC analysts provide global, regional, and local expertise on technology
and industry opportunities and trends in over 100 countries. For more than 48
years, IDC has provided strategic insights to help our clients achieve their
key business objectives. IDC is a subsidiary of IDG, the world's leading
technology media, research, and events company. You can learn more about IDC
by visiting

All product and company names may be trademarks or registered trademarks of
their respective holders.


International Data Corporation
Lisa Rowan, 508-988-6998
Michael Shirer, 508-935-4200
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