The Hartford Helps Customers Recover From Storm Sandy
Voluntarily suspends non-payment cancellation of policies for customers in
affected areas; Hurricane deductible not applicable for storm claims
Catastrophe Team deployed in affected areas; The Hartford contributes $250,000
to American Red Cross storm relief efforts
HARTFORD, Conn. -- November 02, 2012
In response to Storm Sandy, The Hartford has mobilized its Catastrophe Team
and taken a number of steps to help affected customers recover. The company
will voluntarily suspend non-payment cancellation of homeowners, automobile,
commercial insurance, group benefits or individual life policies for customers
affected by Storm Sandy due to their temporary inability to make their premium
payments. Based on the facts and circumstances of this storm, The Hartford
determined that hurricane deductibles will not apply. Beyond that, coverage is
determined based on each individual policy.
"On behalf of all of us at The Hartford, our thoughts and prayers are with
those who have been affected by Storm Sandy,” said The Hartford’s Chairman,
President and CEO Liam E. McGee. “This was a devastating and highly unusual
storm with a large footprint and tropical force winds that impacted a highly
populated area. Our top priority is to help our customers recover, and we hope
this payment relief will provide them with some minor reprieve.”
Although premium bills will continue to be issued, policy cancellations due to
non-payment will be temporarily suspended in areas heavily impacted by the
storm, retroactive to at least Oct. 29, 2012. The grace period will extend for
at least 60 days. In addition, The Hartford continues to work with
policyholders in all affected areas in arranging special payment
accommodations as needed.
The Hartford’s Catastrophe Team is deployed across the affected areas, working
around the clock to help policyholders, and is already paying claims to some
customers. The company encourages customers to contact the claims center as
quickly as reasonably possible to start the claims process. In addition, The
Hartford announced a $250,000 contribution to the American Red Cross disaster
relief efforts in support of those affected by Storm Sandy.
For additional information on payment relief, policyholders may contact The
Hartford’s customer service:
*AARP Auto and Homeowners: (800) 423-6789
*Agency Auto and Homeowners: (800) 624-5578
*Business Insurance: (866) 467-8730
*Group Benefits: (800) 523-2233
*Individual Life: (800) 243-5433
For claims-related questions or for information on reporting a claim,
policyholders may call (800) 243-5860 or visit www.thehartford.com/heretohelp.
About The Hartford
The Hartford Financial Services Group Inc. (NYSE: HIG) is a leading provider
of insurance and wealth management services for millions of consumers and
businesses worldwide. The Hartford is consistently recognized for its superior
service, its sustainability efforts and as one of the world's most ethical
companies. More information on the company and its financial performance is
available at www.thehartford.com. Join us on Facebook at
www.facebook.com/TheHartford. Follow us on Twitter at
Some of the statements in this release may be considered forward-looking
statements as defined in the Private Securities Litigation Reform Act of 1995.
We caution investors that these forward-looking statements are not guarantees
of future performance, and actual results may differ materially. Investors
should consider the important risks and uncertainties that may cause actual
results to differ. These important risks and uncertainties include those
discussed in our Quarterly Reports on Form 10-Q, our 2011 Annual Report on
Form 10-K and the other filings we make with the Securities and Exchange
Commission. We assume no obligation to update this release, which speaks as of
the date issued.
The Hartford Financial Services Group Inc.
Pamela Rekow, 860-547-8990
Tom Hambrick, 860-547-7946
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