(The following is a reformatted version of a press release
issued by Con Edison and received via e-mail. The release was
confirmed by the sender.) 
November 2, 2012 
NEW YORK - Con Edison has restored electrical service to 84,000
Staten Island customers who were knocked out of service by
Hurricane Sandy. 
More than 139,000 Staten Island customers were affected by
Hurricane Sandy’s wrath and several reports call the city’s
southernmost borough “the epicenter” of Sandy’s fury in New York
Con Edison and out-of-town crews are working around the clock to
restore the remaining customers. There are more than 100
personnel from Chain Electric from Louisiana who will assist
with the island’s restoration. Take a look at Con Edison crews
in action on Staten Island: 
Con Edison crews are nearly two-thirds of the way to restoring
the Island’s customers affected by Sandy. Utility truck access
to downed power lines challenged restoration in many areas. More
than 900 wires were toppled and many streets were impassable due
to flooding, fallen trees or other debris. 
Con Edison is marshalling resources from near and far to conduct
the largest customer restoration in its history. Contractors and
mutual aid crews have been arriving or are en route from as far
away as California. Crews specializing in tree cutting,
repairing overhead lines and underground equipment, as well as
damage assessment have been assigned. 
Con Edison continues system-wide restoration efforts for
approximately 570,000 customers in both New York City and
Westchester County without power. 
Customers can report downed power lines, outages, and check
service restoration status by computer or mobile device at They also can call 1-800-75-CONED (1-800-752-6633). When reporting an outage, it is helpful if customers have
their Con Edison account number available, if possible, and
report whether their neighbors also have lost power. Customers
who report outages will be called by Con Edison with their
estimated restoration times as they become available. 
The company is advising its customers to pay close attention to
reports from city and municipal officials. Con Edison is
providing updates through the media as the storm restoration
continues. Important information will be posted on the company’s
For instructions on how to report an outage, click here: 
Con Edison offers the following safety tips: 
•       Use extreme caution before going into a flooded
basement. Know whether there are electrified services or
unsanitary conditions and wear high rubber boots. Also, know how
deep the water is and probe it with a wooden stick, if
necessary, to gauge the depth. Keep children out of basements
where there is water. 
·       Do not go near downed wires. Treat all downed wires as
if they are live. Never attempt to move or touch them with any
object. Be mindful that downed wires can be hidden from view by
tree limbs, leaves or water. Report downed wires to Con Edison
and your local police department immediately. 
·        If a power line falls on your car while you’re in it,
stay inside the vehicle and wait for emergency personnel. 
·       Weather updates and news on power outages can be heard
on most local radio and television stations. 
Con Edison is in constant communication with the New York City
Office of Emergency Management and the Westchester County
Department of Emergency Services and company personnel are
working closely with city and municipal emergency officials. 
Media Relations
(sgp) NY 
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