BGE RESTORES POWER TO MORE THAN 324,000 CUSTOMERS
(The following is a reformatted version of a press release issued by Baltimore Gas and Electric Company and received via electronic mail. The release was confirmed by the sender.)
Baltimore Gas and Electric Company Focuses on Restoring Power to Remaining Five Percent of Customers
More than 324,000 affected customers now have service restored
BGE estimates that the vast majority of customers will have power restored by Friday night, with some scattered customer outages involving smaller numbers of customers and/or significant system damage extending into the weekend
BALTIMORE, Nov. 1, 2012 - Baltimore Gas and Electric Company (BGE) today announced that it is aggressively working to restore service to the remaining customers who lost power as a result of Hurricane Sandy. With approximately 95 percent of its customers restored, the company continues to make significant progress in restoring secondary lines that provide service to its remaining customers. As each repair restores electric service to smaller groups of customers, BGE anticipates the vast majority of customers will have power restored by late tomorrow, with some isolated outages continuing into the weekend.
“While a tremendous amount of progress has been made, we remain focused on restoring service to all of our customers who lost power as a result of Hurricane Sandy,” said Jeannette M. Mills, vice president and chief customer officer for BGE. “We understand the frustration and concern of customers who are still experiencing power outages. In most cases, service to these remaining customers could not be restored until the main lines and other equipment upstream from their home or business were repaired. We ask for patience and understanding as we continue to work near your homes and in your neighborhoods. The cause of your outage may not be directly on your street. Even if you don’t see crews working in your neighborhood, they may be repairing damage elsewhere in an effort to restore electricity to those in your community.” BGE has more than 5,600 employees, contractors and out-of-state linemen, tree personnel and support staff committed to restoring service as quickly and safely as possible, including more than 1,800 out of a requested 3,000 out-of-state and contract linemen, tree personnel and support staff from Alabama, Florida, Georgia, Illinois, Indiana, Louisiana, Mississippi, Missouri, Minnesota, New Mexico, North Carolina, Oklahoma, Tennessee and Texas. BGE’s sister utility, ComEd, an Exelon company based in Chicago, is also providing support to the company’s preparation and restoration efforts. To learn more about where our crews will be and when, customers are encouraged to visit bge.com to review a list of areas where crews will be working throughout the day. Please be aware that this is not a fully inclusive list.
“BGE’s customer contact center has been operating around-the-clock at higher staffing levels to address customer questions and concerns resulting from Hurricane Sandy, and has received more than 401,000 calls, which include more than 2,500 reports of downed wires,” said Mills. “In order to devote all available resources to storm-related issues, BGE has temporarily closed its regular business office. The regular business office will reopen once the vast majority of customers are restored to service.”
Customers are reminded to stay away from downed wires and never touch or try to move a wire of any type, as well as be observant for caution tape, safety cones, rope or other equipment that may be blocking a downed wire or other hazard. Never attempt to cross a taped or guarded area, and obey the instructions of public safety officials who may be safeguarding an area. Customers are urged to report downed wires, as well as power outages, by calling 1.877.778.2222. BGE’s strategic plan for restoring electric service prioritizes outages affecting public safety, critical infrastructure, and outages that affect the largest number of customers. BGE has largely addressed public safety, critical facilities, and its 33 kilovolt (kV) power lines which are the backbone of our system. BGE is now intently focused on the jobs affecting smaller numbers of customers. As part of BGE’s standard process during major events, the company is in regular communication with state and local public and elected officials and emergency operations centers, helping to ensure a coordinated effort between the jurisdictions and the utility. BGE appreciates the assistance and cooperation of these officials and organizations.
Customers should visit BGE’s online Storm Center for important information on how to stay safe before, during and after a storm. As a reminder, BGE customers who may be elderly, disabled or dependent on electricity for medical equipment, should always have alternate arrangements in place should they experience an extended power outage. Customers are also reminded to obey Maryland’s new traffic law that went into effect Oct. 1, which states that all drivers must make a complete stop when approaching a non-functional traffic light before entering any crosswalk or before entering the intersection. Restoration updates can also be found on BGE’s social media sites Twitter and Facebook.
BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider with approximately $33 billion in annual revenues. Like us on Facebook and follow us on Twitter, YouTube and Flickr.
Rachael L. Lighty BGE Corporate Communications, Marketing & Community Relations 2 Center Plaza, 110 W. Fayette Street Baltimore, Md. 21201 E-mail: firstname.lastname@example.org Media Inquiries: 410-470-7433 Please call the media hotline if you are a reporter on deadline