Ricoh Positioned in the "Leaders" Quadrant of the Magic Quadrant for Managed Print Services Worldwide

Ricoh Positioned in the "Leaders" Quadrant of the Magic Quadrant for Managed 
Print Services Worldwide 
Evaluation based on Completeness of Vision and Ability to Execute 
MISSISSAUGA, ON, Oct. 30, 2012 /CNW/ - Ricoh Company, Ltd. today announced it 
has been positioned by Gartner, Inc. in the "Leaders" quadrant of the "Magic 
Quadrant: Managed Print Services Worldwide"(1). Managed print services (MPS) 
is defined as the active management and optimization of document output 
devices and related business processes.(2) 
While many MPS offerings focus tightly on devices and print management, Ricoh 
Managed Document Services™ (Ricoh MDS) is delivered through a five-phased 
Adaptive Model, This approach delivers a unique MDS solution for each customer 
that addresses the entire landscape of business information, including its 
input (capture), processing (workflow) and output (distribution), whether 
paper-based or electronic. As a result, Ricoh helps provide iWorkers - whether 
in the office, by mobile or virtual - with the right information at the right 
time in the right form to make optimal business decisions. 
"We're pleased that our customers around the world are experiencing the level 
of business results that put us in the Leaders Quadrant," said Sergio Kato, 
Deputy General Manager, Ricoh's Global Marketing Group/Services Business 
Center. "We are committed to building on these achievements and continuing to 
provide comprehensive managed document services that not only encompass 
printer and MFP fleets, but focus squarely on the top concerns businesses have 
today. These are cost control, environmental sustainability, information 
security and governance, business process efficiency, organizational change 
management, information worker (iWorker) productivity, information 
optimization and strategic infrastructure." 
According to Gartner, Leaders provide MPS to a wide range of customers, 
including the largest and most geographically dispersed, so they must 
demonstrate a truly global reach. They must demonstrate not only the skills to 
deliver today's MPS, but also the understanding, initiative and resources to 
prepare for tomorrow's MPS. Leaders characteristically augment the full scope 
of MPS with a wide range of added-value services. As a result, they are 
frequently shortlisted by large and midsize customers. 
How Ricoh does it 
Ricoh continues to work in partnership with its customers to understand their 
needs and serve as an advocate for change and efficiency. Ricoh is uniquely 
equipped to help customers achieve their goals through an adaptive, 
customer-focused approach that includes holistic, vendor-agnostic 
infrastructure management and a global force of 30,000 professionals reaching 
95 percent of the Global Fortune 500. 
Ricoh MDS is designed to not only help customers achieve better efficiencies 
related to document management, but also improve an organization's ability to 
serve customers and compete in increasingly global and connected markets. This 
approach directly addresses the depletion of productivity that comes with 
employees spending hours each day searching for or recreating information that 
already exists. 
Ricoh helps ensure the success of MDS engagements by using certified project 
managers who follow globally accepted PMI best practices to track project 
scope, timeliness, milestones, budgets and research allocations; service 
management professionals (ITIL/ISO2001 certified) who ensure the transformed 
environment - or "desired state" - is effectively governed, expertly measured 
and continually optimized; and certified change management experts to help 
facilitate the "people" part of transformation. 
To learn more about Ricoh's approach to Managed Document Services and for free 
information and guidance - including case studies, white papers and videos - 
About the Magic Quadrant  
Gartner does not endorse any vendor, product or service depicted in its 
research publications, and does not advise technology users to select only 
those vendors with the highest ratings. Gartner research publications consist 
of the opinions of Gartner's research organization and should not be construed 
as statements of fact. Gartner disclaims all warranties, expressed or implied, 
with respect to this research, including any warranties of merchantability or 
fitness for a particular purpose. 
| About Ricoh | 
Ricoh is a global technology company specializing in office imaging equipment, 
production print solutions, document management systems and IT services. 
Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and 
regions. In the financial year ending March 2012, Ricoh Group had worldwide 
sales of 1,903 billion yen (approx. 23 billion USD). 
The majority of the company's revenue comes from products, solutions and 
services that improve the interaction between people and information. Ricoh 
also produces award-winning digital cameras and specialized industrial 
products. It is known for the quality of its technology, the exceptional 
standard of its customer service and sustainability initiatives. 
Under its corporate tagline, imagine. change. Ricoh helps companies transform 
the way they work and harness the collective imagination of their employees. 
For further information, please visit 
(1) Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken 
Weilerstein, Cecile Drew, Yulan Li, October 24, 2012
(2) Managed Print Services Association (MPSA) 
Ricoh Company, Ltd.   
Dan Newman Ricoh Canada Inc. Phone: 905-795-5788   
SOURCE: Ricoh Canada Inc. 
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CO: Ricoh Canada Inc.
ST: Ontario
-0- Oct/30/2012 13:35 GMT
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